From 200€ the delivery is free!
FW23 Collection - Better Together
FREE DELIVERY UNTIL DECEMBER 23 (For France and all member countries of the EU)
Need help?
How to order?
Please follow the following instructions in order to submit an Order:
- Visit the Website;
- Follow the instructions on the Website to place your orders and especially the instructions given to create a Customer account;
- Fulfil the Ordering form. After extended inactivity you may encounter an automatic cancellation of the Goods you submitted. You shall start a new Order of any Good and Service you wished to order;
- You shall check the Goods and Services you Order, and if necessary, please identify and correct the error;
- Confirm the Order, the Total Price as well as the All-Inclusive Price (the “Order Confirmation”);
- Follow the payment Website instructions in order to pay the All-Inclusive Price.
After you have submitted an order, the Customer receives by email and without delay a confirmation of his approval of the Order.
The Customer also receives by email and without delay, a receipt of the order sent electronically, regarding as a confirmation of the order (“Order Confirmation”).
The Customer receives electronically, the confirmation that the Goods have been dispatched.
The delivery shall take place at the location indicated by the Customer at the time of the Order.
Additionally, by undertaking these different steps to Order, the Customer accepts to strictly comply with this Agreement, in accordance with section 1316-1 of the French Civil Code.
The Vendor undertakes to deliver the Goods and Services subject of the Order Confirmation. In the event that a Good ordered is unavailable, the Vendor will promptly inform the Customer about this.
However, under section L.122-1 of the French Consumer Code, the Vendor reserves the right to cancel your Order if the Order is abnormal, involves bad faith or for any other reason that is under the sole discretion of the Vendor. The Vendor also reserves the right to reject orders from any customer with whom the Vendor have an ongoing legal dispute regarding a prior order.
Place of Delivery
The place of Delivery shall be determined by the Customer within the Territory, under sanction to refuse the Order.
The Customer is exclusively responsible for any error in the Delivery due to a lack of indication contained in the Order.
Amount of Delivery Charges
The amount of Delivery Charges depends upon the amount of the Order and upon the Method of Delivery the Customer chooses. In any case, the amount of Delivery Charges shall be indicated to you before the Order Confirmation.
The Delivery Charges are free if the amount exceeds EUR 200,00.
Delivery Term
Delivery Terms are available for review on the Website. They may change depending on the availability of the Goods subject of the Order.
Delivery Terms are expressed in working days and correspond to an average time for preparing and shipping the Order to the Customer.
Delivery Terms shall begin to run at the Order Confirmation date.
Delays
In the event of delays in the Delivery, the Order is not cancelled. The Vendor shall inform the Customer by electronic mail that the delivery will take place later than what was contemplated by the Parties. You will be then entitled to decide whether to confirm or cancel your order and shall send to the Vendor a cancellation notice of the Order at service-client@olow.fr.
If the Order has not been shipped yet at the time the Vendor receives the cancellation notice, the Delivery is effectively cancelled and the Customer is reimbursed of the payment he/she made, within fifteen (15) days from the receipt of the cancellation notice.
If the Order has been shipped at the time the Vendor receives cancellation notice, the Customer is still entitled to cancel the order by refusing the Delivery. The Vendor shall then reimburse the Customer of the payment he/she made, within fifteen (15) days from receipt of the returned products in the same condition as they were sent and must have their original label. The return expenses remain at the cost of the Customer.
Tracking
The Customer can follow the track progress of his/her Order on his/her account on the Website. Regarding the delivery progress, the Customer shall contact the Company to obtain a tracker number, to follow the progress.
Prix et délais de livraison précis
Shipping cost
| > 1 kg | 1 > 2 kg | 2 > 4kg |
| €5.5 | €6.5 | €7 |
Delivery time
3-5 working days
Allemagne, Autriche, Belgique, Bulgarie, Chypre, Danemark, Espagne, Finlande, Grèce, Hongrie, Italie, Malte, Pays-Bas, Pologne, Portugal, République Tchèque, Suède, Ukraine
Shipping cost
| > 2 kg | 2 > 4kg |
| €9.5 | €11.5 |
Delivery time
4-7 working days
Andorre, Biélorussie, Croatie, Islande, Monaco, Norvège, Royaume-Uni, Russie, Suisse, Turquie
Shipping cost
| > 2 kg | 2 > 4kg |
| €9.5 | €11.5 |
Delivery time
5-8 working days
Bahamas, Canada, États-Unis, Mexique
Shipping cost
| > 1.5 kg | 1.5 > 4kg |
| €15 | €19.5 |
Delivery time
5-9 working days
Argentine, Brésil, Chili
Shipping cost
€27
Delivery time
6-9 working days
Arabie Saoudite, Bahreïn, Chine, Corée du Sud, Émirats Arabes Unis, Hong-Kong, Indonésie, Israël, Japon, Malaisie, Qatar, Singapour, Taiwan
Shipping cost
€24
Delivery time
4-7 working days
Australie, Nouvelle-Zélande
Shipping cost
€27
Delivery time
6-10 working days
Returns
You have received your order but the product does not suit you?
You can return your products within 15 days of receiving your package, for any order.
For the festive season, the deadlines are extended to 30 days.
The items must not have been worn, washed or damaged and must be returned in their original packaging, in perfect condition for resale.
How do I return my package from France?
Return shipping from France is free via Mondial Relay.
To return your parcel, it is very simple :
- Go to “My account”, in the “My purchases” section,
- In the list of your orders, select your order,
- If your order is eligible for return, please tick each product you wish to return. If a product has been ordered in several copies, you can indicate the quantity to be returned.
- Indicate the reason for the return at the bottom of the order details and click on “Request a return”. You can track your return request in the “Returns” section of the “My purchases” section.
- Once your return request has been validated by our team, all you have to do is stick your pre-paid label (provided at the time of delivery) on the package and drop it off at a Mondial Relay point.
- Send your package to the address indicated on the return form.
How can I return my package (International online returns)
International return packages are at the customer’s expense (including cost of shipment by the chosen carrier, customs & duties, taxes, etc.)
To return your parcel, it is very simple :
- Go to “My account”, in the “My purchases” section,
- In the list of your orders, select your order,
- If your order is eligible for return, please tick each product you wish to return. If a product has been ordered in several copies, you can indicate the quantity to be returned.
- Indicate the reason for the return at the bottom of the order details and click on “Request a return”. You can track your return request in the “Returns” section of the “My purchases” section.
- Once your return request has been validated by our team, simply download the return form and place it in your package.
- Send your package to the address indicated on the return form.
Want to make a return request with a guest account?
It's very easy : contact us by email at service-client@olow.fr indicating your order number, the items you wish to return and whether you wish to request a refund, a credit note or an exchange.
The return costs are at the customer's expense (cost of shipping by the transporter chosen by the customer and any other related costs: customs duties, taxes, etc.).
How long does it take to get my money back once my package has been sent?
Refunds will be made within 10 days of receipt of your items and automatically to the account associated with the credit card used for payment or to the Paypal account used for payment.
Is it possible to return my item in the shop?
No, for all internet orders, returns can only be made to the address mentioned above.
What can I do if my item has a defect?
We take great care in the manufacture and finishing of our products. However, if you wish to report a manufacturing defect on a product, we invite you to contact our customer service by e-mail: service-client@olow.fr.