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Privacy policy


The purpose of this “Privacy Policy” is to inform all the natural persons in question about the manner in which Olow collects and uses such personal data and about the means that you have at your disposal to control this use.


Olow keeps some of your personal information in a secure way for specific reasons. All of which concern you. We use this personal information to upgrade your user experience on our e-shop while protecting your data.

Olow protects our customers’ confidential information as well as those of our visitors. How do we use your personal information and why? All the answers you need are available here. If you need any more information, don’t hesitate to contact our customer service:

Use of data

We need your identity, your postal address and your e-mail address to have your order delivered. This information helps us sending you useful information by e-mail: order upgrades, delivery information. Your contact information is also important as it helps us detecting frauds to protect you against them. We also need this information to send you e-mails (newsletters) which will interest you.

Your bank information is treated and stocked only by our bank: CIC and are never in the hands of Olow.

We need your contact details to provide you with the best customer service and to give you all the help you need.

We need your buying history to deal with returns but also to provide you with the best customer service to give you all the help you need in case you need assistance.

Olow does not sell your personal information (nor your name, postal address or e-mail)

In order to provide you with the best service available, we only share your data with the companies which take care of your order such as:

  • Warehouses, order packers, delivery companies as well as the payment providers

  • The people in charge of making our e-shop work, as well as police authorities and fraud prevention agencies

In the case you authorize us to do so, we will send you newsletters by e-mail in order to keep you informed of our news and to make you discover our new products. You can stop receiving our newsletters whenever you want to. To do so, all you need to do is click on the “unsubscribe” link at the bottom of every newsletter you receive from us. Once it’s done, we will update your profile to make sure that you won’t get them anymore.

Keeping the personal information

We keep your personal information as long as your account exists. We use this information to comply with legal and regulatory obligations as well as to resolve disputes, prevent frauds and abuses or implement our terms and conditions.


A cookie is a file stocked by a website on your computer or on your cellphone in order to gather the data concerning your navigation on this website. The cookies used on our e-shop allow us to identify the services and categories that you’ve visited. We use these cookies on our e-shop to facilitate your experience on it as well as to enhance our services.

When you browse our website, the cookies are activated by default and the data can be read or stored locally on your hardware. You shall be alerted the first time. You receive a cookie and you shall thus be able to decide whether to accept or refuse it. By continuing to use our website, you are expressly agreeing to Olow’s use of such cookies.

You can also configure your browser so that it systematically refuses cookies (including cookies used for audience measurement). However, in such a case, certain features and functions of the website may not function correctly and you may not be able to access certain parts or services of the website.

If you wish to modify or delete your information, you can send a request to:

Users' rights regarding personal information

You have many rights concerning your personal information according to GDPR. Here is a list of these rights:

  • Firstly, you have the right to access the personal information that Olow has on you and you have the right to be informed on how we use it.

  • In the case we have any false information on you, you can correct it by logging in on your Olow account.

  • You have the right to ask us to delete your personal information or to stop using it in certain occasions.

  • You can stop receiving our newsletters whenever you want to (all you need to do is unsubscribing yourself directly at the bottom of every newsletter you receive by e-mail).

  • You have the right to get a copy of your personal details to carry over to a new company. You can request a copy of your personal details in machine readable format.

  • You have the right to file a complaint to your national data protection regulator.

  • We reserve the right to modify this page depending on the evolution of the way we process your data. In the case we do, we will communicate about it on our e-shop or by e-mailing you so that you can get all the information you need on these changes.

If you have any questions or if you wish to give us feedback on this information, please don’t hesitate to contact us; you can contact us at the following address: