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Free delivery for orders over €120!
Please follow the following instructions in order to submit an Order:
After you have submitted an order, the Customer receives by email and without delay a confirmation of his approval of the Order.
The Customer also receives by email and without delay, a receipt of the order sent electronically, regarding as a confirmation of the order (“Order Confirmation”).
The Customer receives electronically, the confirmation that the Goods have been dispatched.
The delivery shall take place at the location indicated by the Customer at the time of the Order.
Additionally, by undertaking these different steps to Order, the Customer accepts to strictly comply with this Agreement, in accordance with section 1316-1 of the French Civil Code.
The Vendor undertakes to deliver the Goods and Services subject of the Order Confirmation. In the event that a Good ordered is unavailable, the Vendor will promptly inform the Customer about this.
However, under section L.122-1 of the French Consumer Code, the Vendor reserves the right to cancel your Order if the Order is abnormal, involves bad faith or for any other reason that is under the sole discretion of the Vendor. The Vendor also reserves the right to reject orders from any customer with whom the Vendor have an ongoing legal dispute regarding a prior order.
For orders over €120, delivery is free.
Returns are free from France thanks to our prepaid label.
Shipping cost
Collection points: €5
Home delivery with signature: 7.5€
Free delivery for orders over 120€
Delivery time
2-4 working days
Allemagne, Autriche, Belgique, Bulgarie, Chypre, Danemark, Espagne, Finlande, Grèce, Hongrie, Italie, Malte, Pays-Bas, Pologne, Portugal, République Tchèque, Suède, Ukraine
Shipping cost
Home delivery: €9.5
Free delivery for orders over 120€.
Delivery time
4-7 working days
Andorre, Biélorussie, Croatie, Islande, Monaco, Norvège, Royaume-Uni, Russie, Suisse, Turquie
Shipping cost
Home delivery: €9.5
Free delivery for orders over €120
Delivery time
5-8 working days
Bahamas, Canada, États-Unis, Mexique
Shipping cost
Home delivery: €15
Free delivery for orders over €120.
Delivery time
5-9 working days
Argentine, Brésil, Chili
Shipping cost
Home delivery: €27
Free delivery for orders over €120.
Delivery time
6-9 working days
Arabie Saoudite, Bahreïn, Chine, Corée du Sud, Émirats Arabes Unis, Hong-Kong, Indonésie, Israël, Japon, Malaisie, Qatar, Singapour, Taiwan
Shipping cost
Home delivery: €24
Free delivery for orders over €120.
Delivery time
4-7 working days
Australie, Nouvelle-Zélande
Shipping cost
Home delivery: €27
Free delivery on orders over €120.
Delivery time
6-10 working days
You have received your order but the product does not suit you?
You can return your products within 15 days of receiving your package, for any order.
For the festive season, the deadlines are extended to 30 days.
The items must not have been worn, washed or damaged and must be returned in their original packaging, in perfect condition for resale.
How do I return my package from France?
Return shipping from France is free via Mondial Relay.
To return your parcel, it is very simple :
How can I return my package (International online returns)
International return packages are at the customer’s expense (including cost of shipment by the chosen carrier, customs & duties, taxes, etc.)
To return your parcel, it is very simple :
Want to make a return request with a guest account?
It's very easy : contact us by email at service-client@olow.fr indicating your order number, the items you wish to return and whether you wish to request a refund, a credit note or an exchange.
How long does it take to get my money back once my package has been sent?
Refunds will be made within 10 days of receipt of your items and automatically to the account associated with the credit card used for payment or to the Paypal account used for payment.
Is it possible to return my item in the shop?
No, for all internet orders, returns can only be made to the address mentioned above.
What can I do if my item has a defect?
We take great care in the manufacture and finishing of our products. However, if you wish to report a manufacturing defect on a product, we invite you to contact our customer service by e-mail: service-client@olow.fr.
Please follow the following instructions in order to submit an Order:
After you have submitted an order, the Customer receives by email and without delay a confirmation of his approval of the Order.
The Customer also receives by email and without delay, a receipt of the order sent electronically, regarding as a confirmation of the order (“Order Confirmation”).
The Customer receives electronically, the confirmation that the Goods have been dispatched.
The delivery shall take place at the location indicated by the Customer at the time of the Order.
Additionally, by undertaking these different steps to Order, the Customer accepts to strictly comply with this Agreement, in accordance with section 1316-1 of the French Civil Code.
The Vendor undertakes to deliver the Goods and Services subject of the Order Confirmation. In the event that a Good ordered is unavailable, the Vendor will promptly inform the Customer about this.
However, under section L.122-1 of the French Consumer Code, the Vendor reserves the right to cancel your Order if the Order is abnormal, involves bad faith or for any other reason that is under the sole discretion of the Vendor. The Vendor also reserves the right to reject orders from any customer with whom the Vendor have an ongoing legal dispute regarding a prior order.
For orders over €120, delivery is free.
Returns are free from France thanks to our prepaid label.
Shipping cost
Collection points: €5
Home delivery with signature: 7.5€
Free delivery for orders over 120€
Delivery time
2-4 working days
Allemagne, Autriche, Belgique, Bulgarie, Chypre, Danemark, Espagne, Finlande, Grèce, Hongrie, Italie, Malte, Pays-Bas, Pologne, Portugal, République Tchèque, Suède, Ukraine
Shipping cost
Home delivery: €9.5
Free delivery for orders over 120€.
Delivery time
4-7 working days
Andorre, Biélorussie, Croatie, Islande, Monaco, Norvège, Royaume-Uni, Russie, Suisse, Turquie
Shipping cost
Home delivery: €9.5
Free delivery for orders over €120
Delivery time
5-8 working days
Bahamas, Canada, États-Unis, Mexique
Shipping cost
Home delivery: €15
Free delivery for orders over €120.
Delivery time
5-9 working days
Argentine, Brésil, Chili
Shipping cost
Home delivery: €27
Free delivery for orders over €120.
Delivery time
6-9 working days
Arabie Saoudite, Bahreïn, Chine, Corée du Sud, Émirats Arabes Unis, Hong-Kong, Indonésie, Israël, Japon, Malaisie, Qatar, Singapour, Taiwan
Shipping cost
Home delivery: €24
Free delivery for orders over €120.
Delivery time
4-7 working days
Australie, Nouvelle-Zélande
Shipping cost
Home delivery: €27
Free delivery on orders over €120.
Delivery time
6-10 working days
You have received your order but the product does not suit you?
You can return your products within 15 days of receiving your package, for any order.
For the festive season, the deadlines are extended to 30 days.
The items must not have been worn, washed or damaged and must be returned in their original packaging, in perfect condition for resale.
How do I return my package from France?
Return shipping from France is free via Mondial Relay.
To return your parcel, it is very simple :
How can I return my package (International online returns)
International return packages are at the customer’s expense (including cost of shipment by the chosen carrier, customs & duties, taxes, etc.)
To return your parcel, it is very simple :
Want to make a return request with a guest account?
It's very easy : contact us by email at service-client@olow.fr indicating your order number, the items you wish to return and whether you wish to request a refund, a credit note or an exchange.
How long does it take to get my money back once my package has been sent?
Refunds will be made within 10 days of receipt of your items and automatically to the account associated with the credit card used for payment or to the Paypal account used for payment.
Is it possible to return my item in the shop?
No, for all internet orders, returns can only be made to the address mentioned above.
What can I do if my item has a defect?
We take great care in the manufacture and finishing of our products. However, if you wish to report a manufacturing defect on a product, we invite you to contact our customer service by e-mail: service-client@olow.fr.