Twenty years of OKKO…

5 MN

Twenty years of OKKO…

Who has ever asked themselves what the wooden hand is on 2 Rue Haute Casserie in Nantes. This hand is the symbol of the iconic boutique and landscape of the radiant, OKKO. Here lies a cloakroom for men and women in constant motion. Catherine has a lot of experience and in 20 years has managed to build a landmark for lovers of beautiful pieces She tells us her story …

Before you even get into your shop you can see a huge sculpture of a wooden hand that adorns the High Street Casserie, what does it mean?

It’s a question that some customers ask themselves from time to time. I always had an oversized sign. At the opening it was a jean that measured 3 meters 50 high. I have around me, clients and friends, artists, architects, graphic designers. They’re people who have a look. My second sign was a beautiful shoe in stainless steel, giant. Designed by a Nantais artist. Unfortunately one night I forgot it in the street and it disappeared, heavy loss. A unique piece, a work of art, it really hurts me to the heart. I then wanted to have wood. I knew someone who had participated in the construction of the giant Royal de Luxe, Pascal Alonso. He had not worked with wood for a long time and was very motivated. We reflected together on what he could offer me. He had the idea of a hand. I liked it. I said OK.

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I couldn’t really understand the link with the name OKKO. Why did you pick the name OKKO for the shop?

At the time it was a lot of research, discussions. Then one day it became a game with the letters, thinking visually. The K and O worked well together, and that’s OKKO, readable in both directions. It worked well. At first it was even “OKKO Line”. Over time we realized that no one pronounced the “line”, so we quickly decided to remove it. When we observe the profile of the metal shelves, they evoke airplane wings. The floor is bitumen and a crosswalk from the entrance and through the entire store in its diagonal. The idea of the architect was to get the public to move his eyes to the depths of our cave.

You’ve been here for the past twenty eight years. How did the history of the shop begin?

 After some interesting experiences in sports shoe shops I was lucky to find a responsible position in a small “jeanerie” downtown. The owner was delighted to delegate to maximum. And me! He offered to get involved in shopping. The discovery salons, brand research, the selection of collections, that much to me. Then came to him the project of a new shop, a little larger with a friend of his trader in the neighborhood. But he withdrew. Jean asked me to associate myself with this project and to take care of the management of this new structure. A few years later I bought his shares to be the one at the controls of OKKO.

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OKKO is more than just a shop; it is a real benchmark for shopping in Nantes. How did you build this reputation?

You must make a detour to push the door of OKKO. We are not on a prime location, then how to do self talk. Word of mouth. A different offer. Know how to surprise. Establish trust and exchange. Always the pleasure of listening and consulting.

Big brands have a stronghold of the textile market by, what should you do to resist?

It’s true that the market changes, the world changes, demands also change. We must try to understand what is happening and take a little current. I was not born with the Internet, it is a very good support but it’s not my way of consumption. Before the Internet adventure, we saw the arrival of large machines such as Zara, H&M, that have made us all panic because they are very strong. But there are plenty of people who can not snoop, who did not know how to dress. Finding pieces that will match their morphology, their way of life, their needs, what image they want to give of themselves. There, we had a role to play. We must have human qualities, a sense of the avdices and aesthetics. It’s things that internet can not offer. And the difference between large chains and independent boutiques, multi-brand is that we have the freedom to surprise. This is exciting!

Tell me, what do you expect from brands such as OLOW?

A consistent quality of their productions. Whether we are considered as partners and not simply as showcase. A collaboration and a support accepting exchanges in the course of the season to help us balance our stocks.

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Have you got any particular planned projects for this year?

Change my plastic hangers wooden hangers! (Laughs)I am not an adventurer, for now OKKO  seems to go really well, I want it to last. In the future, why not delegate a little more, and go explore another cityAs long as I do not feel someone beside me showing me the motivation to take over, it is better that I stay there! I am present at the store 4 days a week is the minimum. Today I think I do not have interest to delegate. I just see my risk of lower profitability, free myself more work, stress … I’m not sure I want that. But if someone comes to me to offer me something motivating, it can go very quickly.

During your lunch break, what is your favorite canteen?

Unfortunately there isn’t one, because we eat in the store room! The store room is our canteen! We’ve discussed it within the group and we have agreed that we will have “block” days to give ourselves full whole days off. The sellers wanted it that way. This means that we only get half an hour for lunch. You can’t go and eat anywhere in half an hour! And that’s a shame because there are small nice places to eat in the neighborhood.

Finally, I have always heard good music coming from your shop. What are the 3 artists that you like to listen to?

So right now I‘m having fun with the Las Allah, I love. I also love the energy of Kitty Daisy and Lewis “What quid” an instrumental of 7min. It gives me a terrible power! My colleagues find it a bit long, I think … And the Pixies, I can not do without. My darling who is passionate about music makes me regularly playlists for the shop. This is his great hobby. He is very strong.

– Thanks to Catherine. –

– P.L –

Interview réalisée par Valentin Porcher
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Please follow the following instructions in order to submit an Order:

  1. Visit the Website;

  2. Follow the instructions on the Website to place your orders and especially the instructions given to create a Customer account;

  3. Fulfil the Ordering form. After extended inactivity you may encounter an automatic cancellation of the Goods you submitted. You shall start a new Order of any Good and Service you wished to order;

  4. You shall check the Goods and Services you Order, and if necessary, please identify and correct the error;

  5. Confirm the Order, the Total Price as well as the All-Inclusive Price (the “Order Confirmation”);

  6. Follow the payment Website instructions in order to pay the All-Inclusive Price.

After you have submitted an order, the Customer receives by email and without delay a confirmation of his approval of the Order.

The Customer also receives by email and without delay, a receipt of the order sent electronically, regarding as a confirmation of the order (“Order Confirmation”).

The Customer receives electronically, the confirmation that the Goods have been dispatched.

The delivery shall take place at the location indicated by the Customer at the time of the Order.

Additionally, by undertaking these different steps to Order, the Customer accepts to strictly comply with this Agreement, in accordance with section 1316-1 of the French Civil Code.

The Vendor undertakes to deliver the Goods and Services subject of the Order Confirmation. In the event that a Good ordered is unavailable, the Vendor will promptly inform the Customer about this.

However, under section L.122-1 of the French Consumer Code, the Vendor reserves the right to cancel your Order if the Order is abnormal, involves bad faith or for any other reason that is under the sole discretion of the Vendor. The Vendor also reserves the right to reject orders from any customer with whom the Vendor have an ongoing legal dispute regarding a prior order.

Place of Delivery

The place of Delivery shall be determined by the Customer within the Territory, under sanction to refuse the Order.

The Customer is exclusively responsible for any error in the Delivery due to a lack of indication contained in the Order.

Amount of Delivery Charges

The amount of Delivery Charges depends upon the amount of the Order and upon the Method of Delivery the Customer chooses. In any case, the amount of Delivery Charges shall be indicated to you before the Order Confirmation.

The Delivery Charges are free if the amount exceeds EUR 200,00.

Delivery Term

Delivery Terms are available for review on the Website. They may change depending on the availability of the Goods subject of the Order.

Delivery Terms are expressed in working days and correspond to an average time for preparing and shipping the Order to the Customer.

Delivery Terms shall begin to run at the Order Confirmation date.

Delays

In the event of delays in the Delivery, the Order is not cancelled. The Vendor shall inform the Customer by electronic mail that the delivery will take place later than what was contemplated by the Parties. You will be then entitled to decide whether to confirm or cancel your order and shall send to the Vendor a cancellation notice of the Order at service-client@olow.fr.

If the Order has not been shipped yet at the time the Vendor receives the cancellation notice, the Delivery is effectively cancelled and the Customer is reimbursed of the payment he/she made, within fifteen (15) days from the receipt of the cancellation notice.

If the Order has been shipped at the time the Vendor receives cancellation notice, the Customer is still entitled to cancel the order by refusing the Delivery. The Vendor shall then reimburse the Customer of the payment he/she made, within fifteen (15) days from receipt of the returned products in the same condition as they were sent and must have their original label. The return expenses remain at the cost of the Customer.

Tracking

The Customer can follow the track progress of his/her Order on his/her account on the Website. Regarding the delivery progress, the Customer shall contact the Company to obtain a tracker number, to follow the progress.

Prix et délais de livraison précis

Shipping cost

> 1 kg1 > 2 kg2 > 4kg
5.56.57

Delivery time

3-5 working days

Allemagne, Autriche, Belgique, Bulgarie, Chypre, Danemark, Espagne, Finlande, Grèce, Hongrie, Italie, Malte, Pays-Bas, Pologne, Portugal, République Tchèque, Suède, Ukraine

Shipping cost

> 2 kg2 > 4kg
9.511.5

Delivery time

4-7 working days

Andorre, Biélorussie, Croatie, Islande, Monaco, Norvège, Royaume-Uni, Russie, Suisse, Turquie

Shipping cost

> 2 kg2 > 4kg
9.511.5

Delivery time

5-8 working days

Bahamas, Canada, États-Unis, Mexique

Shipping cost

> 1.5 kg1.5 > 4kg
1519.5

Delivery time

5-9 working days

Argentine, Brésil, Chili

Shipping cost

€27

Delivery time

6-9 working days

Arabie Saoudite, Bahreïn, Chine, Corée du Sud, Émirats Arabes Unis, Hong-Kong, Indonésie, Israël, Japon, Malaisie, Qatar, Singapour, Taiwan

Shipping cost

€24

Delivery time

4-7 working days

Australie, Nouvelle-Zélande

Shipping cost

€27

Delivery time

6-10 working days

Returns

You have received your order but the product does not suit you?

You can return your products within 15 days of receiving your package, for any order.

The items must not have been worn, washed or damaged and must be returned in their original packaging, in perfect condition for resale.

How do I return my package from France?

To return your parcel, it is very simple :

  1. Go to “My account”, in the “My purchases” section,

  2. In the list of your orders, select your order,

  3. If your order is eligible for return, please tick each product you wish to return. If a product has been ordered in several copies, you can indicate the quantity to be returned.

  4. Indicate the reason for the return at the bottom of the order details and click on “Request a return”. You can track your return request in the “Returns” section of the “My purchases” section.

  5. Once your return request has been validated by our team, simply download the return form and place it in your package.

  6. Send your package to the address indicated on the return form.

Want to make a return request with a guest account?

It's very easy : contact us by email at service-client@olow.fr indicating your order number, the items you wish to return and whether you wish to request a refund, a credit note or an exchange.

The return costs are at the customer's expense (cost of shipping by the transporter chosen by the customer and any other related costs: customs duties, taxes, etc.).

How long does it take to get my money back once my package has been sent?

Refunds will be made within 10 days of receipt of your items and automatically to the account associated with the credit card used for payment or to the Paypal account used for payment.

Is it possible to return my item in the shop?

No, for all internet orders, returns can only be made to the address mentioned above.

What can I do if my item has a defect?

We take great care in the manufacture and finishing of our products. However, if you wish to report a manufacturing defect on a product, we invite you to contact our customer service by e-mail: service-client@olow.fr.

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Need help?

How to order?

Please follow the following instructions in order to submit an Order:

  1. Visit the Website;

  2. Follow the instructions on the Website to place your orders and especially the instructions given to create a Customer account;

  3. Fulfil the Ordering form. After extended inactivity you may encounter an automatic cancellation of the Goods you submitted. You shall start a new Order of any Good and Service you wished to order;

  4. You shall check the Goods and Services you Order, and if necessary, please identify and correct the error;

  5. Confirm the Order, the Total Price as well as the All-Inclusive Price (the “Order Confirmation”);

  6. Follow the payment Website instructions in order to pay the All-Inclusive Price.

After you have submitted an order, the Customer receives by email and without delay a confirmation of his approval of the Order.

The Customer also receives by email and without delay, a receipt of the order sent electronically, regarding as a confirmation of the order (“Order Confirmation”).

The Customer receives electronically, the confirmation that the Goods have been dispatched.

The delivery shall take place at the location indicated by the Customer at the time of the Order.

Additionally, by undertaking these different steps to Order, the Customer accepts to strictly comply with this Agreement, in accordance with section 1316-1 of the French Civil Code.

The Vendor undertakes to deliver the Goods and Services subject of the Order Confirmation. In the event that a Good ordered is unavailable, the Vendor will promptly inform the Customer about this.

However, under section L.122-1 of the French Consumer Code, the Vendor reserves the right to cancel your Order if the Order is abnormal, involves bad faith or for any other reason that is under the sole discretion of the Vendor. The Vendor also reserves the right to reject orders from any customer with whom the Vendor have an ongoing legal dispute regarding a prior order.

Place of Delivery

The place of Delivery shall be determined by the Customer within the Territory, under sanction to refuse the Order.

The Customer is exclusively responsible for any error in the Delivery due to a lack of indication contained in the Order.

Amount of Delivery Charges

The amount of Delivery Charges depends upon the amount of the Order and upon the Method of Delivery the Customer chooses. In any case, the amount of Delivery Charges shall be indicated to you before the Order Confirmation.

The Delivery Charges are free if the amount exceeds EUR 200,00.

Delivery Term

Delivery Terms are available for review on the Website. They may change depending on the availability of the Goods subject of the Order.

Delivery Terms are expressed in working days and correspond to an average time for preparing and shipping the Order to the Customer.

Delivery Terms shall begin to run at the Order Confirmation date.

Delays

In the event of delays in the Delivery, the Order is not cancelled. The Vendor shall inform the Customer by electronic mail that the delivery will take place later than what was contemplated by the Parties. You will be then entitled to decide whether to confirm or cancel your order and shall send to the Vendor a cancellation notice of the Order at service-client@olow.fr.

If the Order has not been shipped yet at the time the Vendor receives the cancellation notice, the Delivery is effectively cancelled and the Customer is reimbursed of the payment he/she made, within fifteen (15) days from the receipt of the cancellation notice.

If the Order has been shipped at the time the Vendor receives cancellation notice, the Customer is still entitled to cancel the order by refusing the Delivery. The Vendor shall then reimburse the Customer of the payment he/she made, within fifteen (15) days from receipt of the returned products in the same condition as they were sent and must have their original label. The return expenses remain at the cost of the Customer.

Tracking

The Customer can follow the track progress of his/her Order on his/her account on the Website. Regarding the delivery progress, the Customer shall contact the Company to obtain a tracker number, to follow the progress.

Prix et délais de livraison précis

Shipping cost

> 1 kg1 > 2 kg2 > 4kg
5.56.57

Delivery time

3-5 working days

Allemagne, Autriche, Belgique, Bulgarie, Chypre, Danemark, Espagne, Finlande, Grèce, Hongrie, Italie, Malte, Pays-Bas, Pologne, Portugal, République Tchèque, Suède, Ukraine

Shipping cost

> 2 kg2 > 4kg
9.511.5

Delivery time

4-7 working days

Andorre, Biélorussie, Croatie, Islande, Monaco, Norvège, Royaume-Uni, Russie, Suisse, Turquie

Shipping cost

> 2 kg2 > 4kg
9.511.5

Delivery time

5-8 working days

Bahamas, Canada, États-Unis, Mexique

Shipping cost

> 1.5 kg1.5 > 4kg
1519.5

Delivery time

5-9 working days

Argentine, Brésil, Chili

Shipping cost

€27

Delivery time

6-9 working days

Arabie Saoudite, Bahreïn, Chine, Corée du Sud, Émirats Arabes Unis, Hong-Kong, Indonésie, Israël, Japon, Malaisie, Qatar, Singapour, Taiwan

Shipping cost

€24

Delivery time

4-7 working days

Australie, Nouvelle-Zélande

Shipping cost

€27

Delivery time

6-10 working days

Returns

You have received your order but the product does not suit you?

You can return your products within 15 days of receiving your package, for any order.

The items must not have been worn, washed or damaged and must be returned in their original packaging, in perfect condition for resale.

How do I return my package from France?

To return your parcel, it is very simple :

  1. Go to “My account”, in the “My purchases” section,

  2. In the list of your orders, select your order,

  3. If your order is eligible for return, please tick each product you wish to return. If a product has been ordered in several copies, you can indicate the quantity to be returned.

  4. Indicate the reason for the return at the bottom of the order details and click on “Request a return”. You can track your return request in the “Returns” section of the “My purchases” section.

  5. Once your return request has been validated by our team, simply download the return form and place it in your package.

  6. Send your package to the address indicated on the return form.

Want to make a return request with a guest account?

It's very easy : contact us by email at service-client@olow.fr indicating your order number, the items you wish to return and whether you wish to request a refund, a credit note or an exchange.

The return costs are at the customer's expense (cost of shipping by the transporter chosen by the customer and any other related costs: customs duties, taxes, etc.).

How long does it take to get my money back once my package has been sent?

Refunds will be made within 10 days of receipt of your items and automatically to the account associated with the credit card used for payment or to the Paypal account used for payment.

Is it possible to return my item in the shop?

No, for all internet orders, returns can only be made to the address mentioned above.

What can I do if my item has a defect?

We take great care in the manufacture and finishing of our products. However, if you wish to report a manufacturing defect on a product, we invite you to contact our customer service by e-mail: service-client@olow.fr.

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