Neiwa: the responsible shop from Toulouse

3 MN

Neiwa: the responsible shop from Toulouse

Located right in the heart of Toulouse, concept store Neiwa brings a breath of fresh to the city in the form of slow fashion. Jean-Baptiste, manager of the shop, tells us all about his commitment to more responsible fashion and his desire to showcase the local savoir-faire.

neiwa 3

Hi Jean-Baptiste! To begin, we’re quite curious about the name of your shop; where does it come from?

It came about during a brainstorming session. It’s new, and doesn’t have any particular meaning, even though we do like its similarities with “NEW”. It’s a new vision of fashion: slow fashion. Our philosophy is to act and work with designers and brands that highlight the local savoir-faire, taking into account social and environmental criteria.

Neiwa has existed for nearly eight years now. We know that you like everything local. How have you managed to durably implement your shop in the Toulouse region?

We opened our tiny shop in December 2008, and offered brands, such as Olow, that straight away appealed to a young clientele looking for fashion in harmony with their values. In 2013, we moved to a larger place and expanded our offer, still only focusing on menswear.

Your slogan “Responsible is beautiful”, tells us you want to give meaning to your concept. What is the aim of your shop then?

The aim of the shop is to offer a selection of brands for men that manage to integrate local, social and/or environmental dimensions to their creations. All the brands we present are selected in order to offer a complete, quality wardrobe destined to a demanding clientele concerned with cuts and materials.

neiwa

What is your Green ritual in order to limit your environmental footprint on your scale?

We pay attention to the consumables we buy, we worked on the layout of the shop using a maximum of reusable materials, and we’re about to change our energy operator to Enercoop, a renewable energy supplier.

 You created your e-shop a few weeks ago. Why did you decide to launch yourself on the web?

We already had an online shop but it was old. Like we did with the shop, we needed to rejuvenate the website. And we did it, which enables us to give our clients a look into what we offer, but also to enlarge our clientele.

 What life does a guy who shops at Neiwa lead?

The guy who buys his clothes here is between 25 and 35 years old; he is fashion-savvy and reads the labels. He’s a city guy who’s interested by urban culture and loves discovering the new music he hears in the shop.

 neiwa 4

How do you organise the decoration in your shop?

The layout and decoration were completely reviewed this summer. Our style is a lot cleaner, with central islands, and we kept our wardrobes along the walls. We make sure we bring in new stuff regularly so as to always surprise the clients.

Any funny anecdote you could tell us about the shop?

That one time we saw Jamel waving to us behind the shop window!

What drew you to Olow?

In the beginning, your over-packed Picasso parked in front of the shop when you came to present your collection to us in Toulouse, a few years back! The artistic aspect attracted us straight away, the beautiful cuts and the fact everything is made in Europe.

Do you have an unusual place where you like to relax in the “ville rose”?

To relax during the summer, the banks of the Garonne are ideal if you want to chill in the sun with your mates… Good thing they’re right behind the shop!

neiwa 2

A big thank to Jean-Baptiste for his answers.

You can find Neiwa 7 rue Sainte Ursule, Toulouse, France.

Follow news of the store on its website and on its Facebook page.

-M.P

 

Interview réalisée par Valentin Porcher
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Free delivery and exchange offered

For orders over €120, delivery is free.

Returns are free from France thanks to our prepaid label.

Prices and delivery times

Shipping cost

Collection points: €5

Home delivery with signature: 7.5€

Free delivery for orders over 120€

Delivery time

2-4 working days

Allemagne, Autriche, Belgique, Bulgarie, Chypre, Danemark, Espagne, Finlande, Grèce, Hongrie, Italie, Malte, Pays-Bas, Pologne, Portugal, République Tchèque, Suède, Ukraine

Shipping cost

Home delivery: €9.5

Free delivery for orders over 120€.

Delivery time

4-7 working days

Andorre, Biélorussie, Croatie, Islande, Monaco, Norvège, Russie, Turquie

Shipping cost

Home delivery: €18

Free delivery for orders over €120

Delivery time

5-8 working days

Returns

You have received your order but the product does not suit you?

You can return your products within 15 days of receiving your package, for any order.

For the festive season, the deadlines are extended to 30 days.

The items must not have been worn, washed or damaged and must be returned in their original packaging, in perfect condition for resale.

How do I return my package from France?

Return shipping from France is free via Mondial Relay.

To return your parcel, it is very simple :

  1. Go to “My account”, in the “My purchases” section,

  2. In the list of your orders, select your order,

  3. If your order is eligible for return, please tick each product you wish to return. If a product has been ordered in several copies, you can indicate the quantity to be returned.

  4. Indicate the reason for the return at the bottom of the order details and click on “Request a return”. You can track your return request in the “Returns” section of the “My purchases” section.

  5. Once your return request has been validated by our team, all you have to do is stick your pre-paid label (provided at the time of delivery) on the package, insert the completed returns form in the parcel and drop it off at a Mondial Relay point.

How can I return my package (International online returns)

International return packages are at the customer’s expense (including cost of shipment by the chosen carrier, customs & duties, taxes, etc.)

To return your parcel, it is very simple :

  1. Go to “My account”, in the “My purchases” section,

  2. In the list of your orders, select your order,

  3. If your order is eligible for return, please tick each product you wish to return. If a product has been ordered in several copies, you can indicate the quantity to be returned.

  4. Indicate the reason for the return at the bottom of the order details and click on “Request a return”. You can track your return request in the “Returns” section of the “My purchases” section.

  5. Once your return request has been validated by our team, simply download the return form and place it in your package. 

  6. Send your package to the address indicated on the return form.

Want to make a return request with a guest account?

It's very easy : contact us by email at service-client@olow.fr indicating your order number, the items you wish to return and whether you wish to request a refund, a credit note or an exchange.

How long does it take to get my money back once my package has been sent?

Refunds will be made within 10 days of receipt of your items and automatically to the account associated with the credit card used for payment or to the Paypal account used for payment.

Is it possible to return my item in the shop?

No, for all internet orders, returns can only be made to the address mentioned above.

What can I do if my item has a defect?

We take great care in the manufacture and finishing of our products. However, if you wish to report a manufacturing defect on a product, we invite you to contact our customer service by e-mail: service-client@olow.fr.

Desperately Seeking Susan
Forgot your password ?
Need help?

Free delivery and exchange offered

For orders over €120, delivery is free.

Returns are free from France thanks to our prepaid label.

Prices and delivery times

Shipping cost

Collection points: €5

Home delivery with signature: 7.5€

Free delivery for orders over 120€

Delivery time

2-4 working days

Allemagne, Autriche, Belgique, Bulgarie, Chypre, Danemark, Espagne, Finlande, Grèce, Hongrie, Italie, Malte, Pays-Bas, Pologne, Portugal, République Tchèque, Suède, Ukraine

Shipping cost

Home delivery: €9.5

Free delivery for orders over 120€.

Delivery time

4-7 working days

Andorre, Biélorussie, Croatie, Islande, Monaco, Norvège, Russie, Turquie

Shipping cost

Home delivery: €18

Free delivery for orders over €120

Delivery time

5-8 working days

Returns

You have received your order but the product does not suit you?

You can return your products within 15 days of receiving your package, for any order.

For the festive season, the deadlines are extended to 30 days.

The items must not have been worn, washed or damaged and must be returned in their original packaging, in perfect condition for resale.

How do I return my package from France?

Return shipping from France is free via Mondial Relay.

To return your parcel, it is very simple :

  1. Go to “My account”, in the “My purchases” section,

  2. In the list of your orders, select your order,

  3. If your order is eligible for return, please tick each product you wish to return. If a product has been ordered in several copies, you can indicate the quantity to be returned.

  4. Indicate the reason for the return at the bottom of the order details and click on “Request a return”. You can track your return request in the “Returns” section of the “My purchases” section.

  5. Once your return request has been validated by our team, all you have to do is stick your pre-paid label (provided at the time of delivery) on the package, insert the completed returns form in the parcel and drop it off at a Mondial Relay point.

How can I return my package (International online returns)

International return packages are at the customer’s expense (including cost of shipment by the chosen carrier, customs & duties, taxes, etc.)

To return your parcel, it is very simple :

  1. Go to “My account”, in the “My purchases” section,

  2. In the list of your orders, select your order,

  3. If your order is eligible for return, please tick each product you wish to return. If a product has been ordered in several copies, you can indicate the quantity to be returned.

  4. Indicate the reason for the return at the bottom of the order details and click on “Request a return”. You can track your return request in the “Returns” section of the “My purchases” section.

  5. Once your return request has been validated by our team, simply download the return form and place it in your package. 

  6. Send your package to the address indicated on the return form.

Want to make a return request with a guest account?

It's very easy : contact us by email at service-client@olow.fr indicating your order number, the items you wish to return and whether you wish to request a refund, a credit note or an exchange.

How long does it take to get my money back once my package has been sent?

Refunds will be made within 10 days of receipt of your items and automatically to the account associated with the credit card used for payment or to the Paypal account used for payment.

Is it possible to return my item in the shop?

No, for all internet orders, returns can only be made to the address mentioned above.

What can I do if my item has a defect?

We take great care in the manufacture and finishing of our products. However, if you wish to report a manufacturing defect on a product, we invite you to contact our customer service by e-mail: service-client@olow.fr.

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