Les filles et les chiens in Ghent

6 MN

Les filles et les chiens in Ghent

Behind “Les Filles et Les Chiens” is hidden Helen, an illustrator and rollergirl converted into a real business woman. In a few years, she has made her shop a unique place in Ghent, and carefully selects each season original and trendy pieces. We pass there with pleasure to chat or just to find clothes for men and women. We spoke with Helen to learn more about the creation of the concept store, through anecdotes and artistic discoveries …

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Hi Helen! Can you talk to us a little bit about how your shop came to be?

Well…I actually rolled into it. I am a Team member of the Gent Go-Go Rollergirls (a roller derby team based in Gent) and about 5 years ago, I met a friend, Barbara, who was also at a point in her life that she needed some change on a professional level. We were talking fashion, and a few days later I spontaneously asked her to start something together. She just agreed. From that moment on, we started the search for a great location in Gent. Our first idea was to do a shoe store but when our current location caught our eye, it was too big for just shoes. And so we decided to make it a fashion concept store. I don’t like that word too much, but anyway, it’s the most suitable name. We focus exclusively on good quality, comfy men and women’s clothing. Since we’re too girls in a rather romantic looking store, it was quite a difficult start for the mens collection. But we didn’t order too much, we took it step by step, and I must say, by now we are a well established and well known men’s shop. Still not 50/50, but enough for every man to find his style.

After some time, Barbara and I split up as partners because she moved on to a different adventure in her life. I took over and for the past 4 years, Les Filles et Les Chiens has been alive and kicking. I must say it hasn’t always been smooth sailing, but I love running the business so up until now I have weathered the storms and I will keep on doing it for a long, long time.

What did you do before embarking on this adventure?

I studied graphic design at the art academy of Ghent, and after school I held a job at a graphic office for Colruyt supermarkets. There I realized I wasn’t cut out for the 9 to 5. Six months later, I left and started doing freelance graphic design work. Still not challenging enough, I ended up with my lovely shop.

“Les Filles et Les Chiens” is a strange name for a clothes shop! How did this come about?

It is the title of a song of Jaques Brel. It also refers to the differences between women and men, in a humorous way. I just adore our name and logo. All credits for the name go to Barbara though.

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What were your inspirations for the layout and decoration of your shop?

The shop didn’t need much decoration, as it is a marvelous piece of art by itself. All the doors and ceilings are covered in old time painted symbolic decorations. Because we couldn’t harm any walls for that reason, our shop decoration had to be totally on wheels, and white, otherwise it would conflict with all the romantic paintings.
The logo lay out was made by a friend who did an incredible job with it and I will never change it. I still get a lot of compliments for it.

Do you have a little anecdote that has stuck with you since opening your shop?

Oh… I have plenty! But some I will keep to myself. One that I CAN share is a moment that I loved. The shop’s changing rooms are in fact big closets. Everybody knows what it means to come out of the closet, So this man once went into the the changing room/closet. The moment he came out, he also released his love for the same gender and that touched me.

What are your criteria for choosing new brands and clothes for each new season on?

I am a person who likes to keep the same brands I am content with. For me that doesn’t just mean a good sales, but also a nice contact with the distributers and the brand itself. Since we put quite some money in it, I find it rather important to be treated fairly and with mutual respect. To be honest, a lot of distributers miss that and then I just stop with those brands. Luckily, it hasn’t happened very often. In the beginning I had some more expensive brands, and I felt that those were only selling in the sales period, so after some seasons, I decided to not go for the high segment anymore. I opted to stay with the for middle segment with good quality. From than on it became an upwards trend. When it’s made in Europe, like Olow and some other brands I sell, I love it, but it’s not my main criteria. I just love it when it happens to be the case, and when it’s made in China for example, I always try to find out if it’s produced ethically. People feel it’s important, and they’re right.

helen

What made you want to distribute our brand OLOW in Les Filles et Les Chiens?

When I discovered Olow, I wanted to do order almost instantaneously. I liked the look, the colors, and the fact that you work with young, upcoming artists is just so cool. I can relate, since I am an illustrator myself.

If you had to sum up your shop in three words, what would they be?

From the heart.

Do you ever hold artist exhibitions or parties in your shop?

Yes, we do late night sales a few times a year, you can also rent the shop for color and style analyze parties. For the art part, I worked together with Avandgant, 2 great photographers; with Aft, a streetartist and Toon Delanote, An illustrator of Ghent. Furthermore, I hang my own works sometimes and sell them.

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Is opening an e-shop part of your future projects?

I started once, to realize it was a crazy job and I didn’t really enjoy that part, I only want to put lots of energy in things I love to do. I don’t love running a webshop at all, so why would I want to be doing it. People love coming to my shop for the location, and the Parov Stellar music always playing. It has a special kind of atmosphere, there’s good vibes and you don’t get that from clicking on your computer.

If you had to tell us about an artist in your area, who would it be?

It would be the guys from Punctum, a rather new tattooshop in Ghent. I am kind of apprentice there now and I look up to the work of these guys. Just have a look on their Facebook page, great graphic style they have.

And to finish, can you give us any hotspots where you like to hang out in Gent?

Ghent is a small city, but so beautiful and friendly. You have lots of great old buildings and a great spot next to the water: Graslei. In summer, everybody hangs out there with a bottle of wine. For the rest, all the small fashionshops, my colleagues in the retail business, I love them all. We are in this together, fighting the big chain stores.

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Thank you to Helen.

Find Les filles et les chiens on Facebook.

Photo: Helen Wouters

– L.K –

Interview réalisée par Valentin Porcher
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How to order?

Please follow the following instructions in order to submit an Order:

  1. Visit the Website;

  2. Follow the instructions on the Website to place your orders and especially the instructions given to create a Customer account;

  3. Fulfil the Ordering form. After extended inactivity you may encounter an automatic cancellation of the Goods you submitted. You shall start a new Order of any Good and Service you wished to order;

  4. You shall check the Goods and Services you Order, and if necessary, please identify and correct the error;

  5. Confirm the Order, the Total Price as well as the All-Inclusive Price (the “Order Confirmation”);

  6. Follow the payment Website instructions in order to pay the All-Inclusive Price.

After you have submitted an order, the Customer receives by email and without delay a confirmation of his approval of the Order.

The Customer also receives by email and without delay, a receipt of the order sent electronically, regarding as a confirmation of the order (“Order Confirmation”).

The Customer receives electronically, the confirmation that the Goods have been dispatched.

The delivery shall take place at the location indicated by the Customer at the time of the Order.

Additionally, by undertaking these different steps to Order, the Customer accepts to strictly comply with this Agreement, in accordance with section 1316-1 of the French Civil Code.

The Vendor undertakes to deliver the Goods and Services subject of the Order Confirmation. In the event that a Good ordered is unavailable, the Vendor will promptly inform the Customer about this.

However, under section L.122-1 of the French Consumer Code, the Vendor reserves the right to cancel your Order if the Order is abnormal, involves bad faith or for any other reason that is under the sole discretion of the Vendor. The Vendor also reserves the right to reject orders from any customer with whom the Vendor have an ongoing legal dispute regarding a prior order.

Place of Delivery

The place of Delivery shall be determined by the Customer within the Territory, under sanction to refuse the Order.

The Customer is exclusively responsible for any error in the Delivery due to a lack of indication contained in the Order.

Amount of Delivery Charges

The amount of Delivery Charges depends upon the amount of the Order and upon the Method of Delivery the Customer chooses. In any case, the amount of Delivery Charges shall be indicated to you before the Order Confirmation.

The Delivery Charges are free if the amount exceeds EUR 200,00.

Delivery Term

Delivery Terms are available for review on the Website. They may change depending on the availability of the Goods subject of the Order.

Delivery Terms are expressed in working days and correspond to an average time for preparing and shipping the Order to the Customer.

Delivery Terms shall begin to run at the Order Confirmation date.

Delays

In the event of delays in the Delivery, the Order is not cancelled. The Vendor shall inform the Customer by electronic mail that the delivery will take place later than what was contemplated by the Parties. You will be then entitled to decide whether to confirm or cancel your order and shall send to the Vendor a cancellation notice of the Order at service-client@olow.fr.

If the Order has not been shipped yet at the time the Vendor receives the cancellation notice, the Delivery is effectively cancelled and the Customer is reimbursed of the payment he/she made, within fifteen (15) days from the receipt of the cancellation notice.

If the Order has been shipped at the time the Vendor receives cancellation notice, the Customer is still entitled to cancel the order by refusing the Delivery. The Vendor shall then reimburse the Customer of the payment he/she made, within fifteen (15) days from receipt of the returned products in the same condition as they were sent and must have their original label. The return expenses remain at the cost of the Customer.

Tracking

The Customer can follow the track progress of his/her Order on his/her account on the Website. Regarding the delivery progress, the Customer shall contact the Company to obtain a tracker number, to follow the progress.

Prix et délais de livraison précis

Shipping cost

> 1 kg1 > 2 kg2 > 4kg
5.56.57

Delivery time

3-5 working days

Allemagne, Autriche, Belgique, Bulgarie, Chypre, Danemark, Espagne, Finlande, Grèce, Hongrie, Italie, Malte, Pays-Bas, Pologne, Portugal, République Tchèque, Suède, Ukraine

Shipping cost

> 2 kg2 > 4kg
9.511.5

Delivery time

4-7 working days

Andorre, Biélorussie, Croatie, Islande, Monaco, Norvège, Royaume-Uni, Russie, Suisse, Turquie

Shipping cost

> 2 kg2 > 4kg
9.511.5

Delivery time

5-8 working days

Bahamas, Canada, États-Unis, Mexique

Shipping cost

> 1.5 kg1.5 > 4kg
1519.5

Delivery time

5-9 working days

Argentine, Brésil, Chili

Shipping cost

€27

Delivery time

6-9 working days

Arabie Saoudite, Bahreïn, Chine, Corée du Sud, Émirats Arabes Unis, Hong-Kong, Indonésie, Israël, Japon, Malaisie, Qatar, Singapour, Taiwan

Shipping cost

€24

Delivery time

4-7 working days

Australie, Nouvelle-Zélande

Shipping cost

€27

Delivery time

6-10 working days

Returns

You have received your order but the product does not suit you?

You can return your products within 15 days of receiving your package, for any order.

The items must not have been worn, washed or damaged and must be returned in their original packaging, in perfect condition for resale.

How do I return my package from France?

To return your parcel, it is very simple :

  1. Go to “My account”, in the “My purchases” section,

  2. In the list of your orders, select your order,

  3. If your order is eligible for return, please tick each product you wish to return. If a product has been ordered in several copies, you can indicate the quantity to be returned.

  4. Indicate the reason for the return at the bottom of the order details and click on “Request a return”. You can track your return request in the “Returns” section of the “My purchases” section.

  5. Once your return request has been validated by our team, simply download the return form and place it in your package.

  6. Send your package to the address indicated on the return form.

Want to make a return request with a guest account?

It's very easy : contact us by email at service-client@olow.fr indicating your order number, the items you wish to return and whether you wish to request a refund, a credit note or an exchange.

The return costs are at the customer's expense (cost of shipping by the transporter chosen by the customer and any other related costs: customs duties, taxes, etc.).

How long does it take to get my money back once my package has been sent?

Refunds will be made within 10 days of receipt of your items and automatically to the account associated with the credit card used for payment or to the Paypal account used for payment.

Is it possible to return my item in the shop?

No, for all internet orders, returns can only be made to the address mentioned above.

What can I do if my item has a defect?

We take great care in the manufacture and finishing of our products. However, if you wish to report a manufacturing defect on a product, we invite you to contact our customer service by e-mail: service-client@olow.fr.

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Forgot your password ?
Need help?

How to order?

Please follow the following instructions in order to submit an Order:

  1. Visit the Website;

  2. Follow the instructions on the Website to place your orders and especially the instructions given to create a Customer account;

  3. Fulfil the Ordering form. After extended inactivity you may encounter an automatic cancellation of the Goods you submitted. You shall start a new Order of any Good and Service you wished to order;

  4. You shall check the Goods and Services you Order, and if necessary, please identify and correct the error;

  5. Confirm the Order, the Total Price as well as the All-Inclusive Price (the “Order Confirmation”);

  6. Follow the payment Website instructions in order to pay the All-Inclusive Price.

After you have submitted an order, the Customer receives by email and without delay a confirmation of his approval of the Order.

The Customer also receives by email and without delay, a receipt of the order sent electronically, regarding as a confirmation of the order (“Order Confirmation”).

The Customer receives electronically, the confirmation that the Goods have been dispatched.

The delivery shall take place at the location indicated by the Customer at the time of the Order.

Additionally, by undertaking these different steps to Order, the Customer accepts to strictly comply with this Agreement, in accordance with section 1316-1 of the French Civil Code.

The Vendor undertakes to deliver the Goods and Services subject of the Order Confirmation. In the event that a Good ordered is unavailable, the Vendor will promptly inform the Customer about this.

However, under section L.122-1 of the French Consumer Code, the Vendor reserves the right to cancel your Order if the Order is abnormal, involves bad faith or for any other reason that is under the sole discretion of the Vendor. The Vendor also reserves the right to reject orders from any customer with whom the Vendor have an ongoing legal dispute regarding a prior order.

Place of Delivery

The place of Delivery shall be determined by the Customer within the Territory, under sanction to refuse the Order.

The Customer is exclusively responsible for any error in the Delivery due to a lack of indication contained in the Order.

Amount of Delivery Charges

The amount of Delivery Charges depends upon the amount of the Order and upon the Method of Delivery the Customer chooses. In any case, the amount of Delivery Charges shall be indicated to you before the Order Confirmation.

The Delivery Charges are free if the amount exceeds EUR 200,00.

Delivery Term

Delivery Terms are available for review on the Website. They may change depending on the availability of the Goods subject of the Order.

Delivery Terms are expressed in working days and correspond to an average time for preparing and shipping the Order to the Customer.

Delivery Terms shall begin to run at the Order Confirmation date.

Delays

In the event of delays in the Delivery, the Order is not cancelled. The Vendor shall inform the Customer by electronic mail that the delivery will take place later than what was contemplated by the Parties. You will be then entitled to decide whether to confirm or cancel your order and shall send to the Vendor a cancellation notice of the Order at service-client@olow.fr.

If the Order has not been shipped yet at the time the Vendor receives the cancellation notice, the Delivery is effectively cancelled and the Customer is reimbursed of the payment he/she made, within fifteen (15) days from the receipt of the cancellation notice.

If the Order has been shipped at the time the Vendor receives cancellation notice, the Customer is still entitled to cancel the order by refusing the Delivery. The Vendor shall then reimburse the Customer of the payment he/she made, within fifteen (15) days from receipt of the returned products in the same condition as they were sent and must have their original label. The return expenses remain at the cost of the Customer.

Tracking

The Customer can follow the track progress of his/her Order on his/her account on the Website. Regarding the delivery progress, the Customer shall contact the Company to obtain a tracker number, to follow the progress.

Prix et délais de livraison précis

Shipping cost

> 1 kg1 > 2 kg2 > 4kg
5.56.57

Delivery time

3-5 working days

Allemagne, Autriche, Belgique, Bulgarie, Chypre, Danemark, Espagne, Finlande, Grèce, Hongrie, Italie, Malte, Pays-Bas, Pologne, Portugal, République Tchèque, Suède, Ukraine

Shipping cost

> 2 kg2 > 4kg
9.511.5

Delivery time

4-7 working days

Andorre, Biélorussie, Croatie, Islande, Monaco, Norvège, Royaume-Uni, Russie, Suisse, Turquie

Shipping cost

> 2 kg2 > 4kg
9.511.5

Delivery time

5-8 working days

Bahamas, Canada, États-Unis, Mexique

Shipping cost

> 1.5 kg1.5 > 4kg
1519.5

Delivery time

5-9 working days

Argentine, Brésil, Chili

Shipping cost

€27

Delivery time

6-9 working days

Arabie Saoudite, Bahreïn, Chine, Corée du Sud, Émirats Arabes Unis, Hong-Kong, Indonésie, Israël, Japon, Malaisie, Qatar, Singapour, Taiwan

Shipping cost

€24

Delivery time

4-7 working days

Australie, Nouvelle-Zélande

Shipping cost

€27

Delivery time

6-10 working days

Returns

You have received your order but the product does not suit you?

You can return your products within 15 days of receiving your package, for any order.

The items must not have been worn, washed or damaged and must be returned in their original packaging, in perfect condition for resale.

How do I return my package from France?

To return your parcel, it is very simple :

  1. Go to “My account”, in the “My purchases” section,

  2. In the list of your orders, select your order,

  3. If your order is eligible for return, please tick each product you wish to return. If a product has been ordered in several copies, you can indicate the quantity to be returned.

  4. Indicate the reason for the return at the bottom of the order details and click on “Request a return”. You can track your return request in the “Returns” section of the “My purchases” section.

  5. Once your return request has been validated by our team, simply download the return form and place it in your package.

  6. Send your package to the address indicated on the return form.

Want to make a return request with a guest account?

It's very easy : contact us by email at service-client@olow.fr indicating your order number, the items you wish to return and whether you wish to request a refund, a credit note or an exchange.

The return costs are at the customer's expense (cost of shipping by the transporter chosen by the customer and any other related costs: customs duties, taxes, etc.).

How long does it take to get my money back once my package has been sent?

Refunds will be made within 10 days of receipt of your items and automatically to the account associated with the credit card used for payment or to the Paypal account used for payment.

Is it possible to return my item in the shop?

No, for all internet orders, returns can only be made to the address mentioned above.

What can I do if my item has a defect?

We take great care in the manufacture and finishing of our products. However, if you wish to report a manufacturing defect on a product, we invite you to contact our customer service by e-mail: service-client@olow.fr.

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