ITW Christophe Chabaud / (French sales representative for OLOW)

5 MN

ITW Christophe Chabaud / (French sales representative for OLOW)

In addition to expanding the distribution network, the sales team preaches the gospel everywhere for us. They represent the image of the brand and its values … We love working with the good old-timers, the guys who have a real history and a lot of exciting things to talk about. After the interview some time ago with Fabio Raffaeli, the boss of our Italian distribution company, we wanted to bring you an interview of Christophe Chabaud, the pillar of No Stress agency, our French sales office.

 

Hi Christophe,

How are you?

 

Pretty good!

It’s the off season period which means a few hours at the office each day answering emails, the phone and keeping in touch with our customers!

 

 

 You must be busy with appointments and setting up the showrooms, how do you feel the next season is going to be?

 

 

Actually my trip has been planned and most of my showrooms have already been booked but when, like me, you cover 3/4 of France, you have to be super organized and nothing should be left to chance …

For the next season I’m not overly worried and I don’t ask myself billions of questions. During this economic situation, I get the job done with a clear head, and in my opinion, we can continue the good work with not too many problems.

 

 

 So if you had to sum up a season on the road with just some figures…. (Km, hotel, sandwiches, appointments, showrooms, liters of petrol etc ….)

 

30,000 km done during the last season, a good hundred nights in a hotel, 145 appointments incurred between showrooms and shops, when it’s not a super tuna Dona at the total station its Mc Donald, hundreds of liters of coffee guzzled on the road and with customers as you know the “little welcome coffee” cannot be refused!

 

 

What motivated you to work for OLOW at the start?

 

A mixture of different elements …

I had heard many stories of your first sales trip with your bin bags and unusual look that came out of nowhere!

In addition to this, you have the insistence of Mathieu who had contacted me several times and finally it was a given on that day!

 

 

Will you tell us when and how you got into the thick of it?

 

By chance and as always through various meetings …

Basically I was on my way a career in tennis after studying sport, I also played a lot of music … not too much time was spent studying I have to admit!

But at 19 years old I met a grandma floral dress style salesman and it was a revelation for me.

He quickly became my “mentor” and taught me how to be a Sales Representative. In the market “ten quid you repack ‘ after, some diverse experiences in the Paris Sentier and here you have it…. a real seller!

After this training period, in the 80s there was the boom of surfwear and soon I managed to integrate into this community where actually really I had no connections

Collaborating with RUSTY SURFBOARDS, I managed to find the emerging brands and I stayed with them for more than 12 years.

After, I wanted more and I began to look for a license with the European brand “action board” (without speaking a word of English of course) and I signed with SPLIT then AMBIGUOUS for a period of 15 years.

An incredible adventure but physically exhausting, this ultimately led me to stop everything before a major burnout.

In 2011, I created NO STRESS AGENCY and since then, everything is all good.

 

 

In recent years, what patterns have you observed in the brands you have had on your distribution network?

 

 

Regarding corresponding to the fashion of the new generations, I think our job is done.

We knew the Street wear, the surf wear and now we are in the “jerk off” of bearded and red hats!

At the end of the day it all remains the same, it just takes a little common sense and the right feeling for the product… you either have it or you don’t!

So you live in Biarritz where you have developed a whole bunch of projects. Between your shops, your showroom & your agency … work on the road must be very busy …

In my heart, I remain an entrepreneur and I can not resist the various projects that seem to be there in my reach

Once again, everything is a question of organization, I live my life as I see fit between my family and various activities and try not to get dragged down by big problems!

 

 

Can you tell us what occupies your free time? Passions?

 

 

A lot of sport during the quiet sales periods, and I keep myself open to a few music sessions with the “zicos” in the area.

Moving onto the economic aspect…. the media tell us all the time that there is a crisis … is that how you really feel?

To tell you NO might seem presumptuous on my part, of course there is an economic situation and the media tell us about it enough.

However since 2011, although not on fire, the turnover of my agency up,

No stress agency have not felt the crisis yet

 

 

It’s like most of the brands that you take care of are experiencing strong growth … How do you explain that?

 

Indeed marked progress has been there every season and I am super optimistic for the next order taking in Spring 2014.

I think the universality and diversity of brands within NO STRESS AGENCY creates a coherent collaboration which reassures our customers.

I made the choice to look after all the new labels like OLOW with whom it is easier to create a special relationship and partnership helping to project success.

This is an important approach in sales and in my life, today too many brands or agents do not adopt this approach therefore do not sufficiently accompany the founder’s projects. (Shops)

Of course we’re not the red cross but really a bare minimum is required to establish a lasting Relationship.

 

 

From the beginning of your career, if you had an anecdote that has particularly stuck with you … you would you say?

 

 

A difficult one, but …

Car keys stuck in the ignition of the car locking you outside like an idiot, the shop manager that welcomed you with a baseball bat thinking that you would make off with the till, various car thefts during trips with all your belongings lost, laptops etc….Custom controls and full body searches for 4 hours… only to find nothing, showers with Bulgarian truckers at the Total garage, the forgotten appointment by the shop manager who had only confirmed the appointment the day before by email, text and face book etc. …

In short the life of a sales rep but hey that’s all part of the game!

 

 

To end on a musical note, what song have you been listening to over and over for the last 20 years and yet, you love to hear again?

 

 

“J’étais sur la route” by De Palmas… no only kidding!

I don’t have a favourite song for the road, I listen to a lot of different stuff.

Interview réalisée par Valentin Porcher
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How to order?

Please follow the following instructions in order to submit an Order:

  1. Visit the Website;

  2. Follow the instructions on the Website to place your orders and especially the instructions given to create a Customer account;

  3. Fulfil the Ordering form. After extended inactivity you may encounter an automatic cancellation of the Goods you submitted. You shall start a new Order of any Good and Service you wished to order;

  4. You shall check the Goods and Services you Order, and if necessary, please identify and correct the error;

  5. Confirm the Order, the Total Price as well as the All-Inclusive Price (the “Order Confirmation”);

  6. Follow the payment Website instructions in order to pay the All-Inclusive Price.

After you have submitted an order, the Customer receives by email and without delay a confirmation of his approval of the Order.

The Customer also receives by email and without delay, a receipt of the order sent electronically, regarding as a confirmation of the order (“Order Confirmation”).

The Customer receives electronically, the confirmation that the Goods have been dispatched.

The delivery shall take place at the location indicated by the Customer at the time of the Order.

Additionally, by undertaking these different steps to Order, the Customer accepts to strictly comply with this Agreement, in accordance with section 1316-1 of the French Civil Code.

The Vendor undertakes to deliver the Goods and Services subject of the Order Confirmation. In the event that a Good ordered is unavailable, the Vendor will promptly inform the Customer about this.

However, under section L.122-1 of the French Consumer Code, the Vendor reserves the right to cancel your Order if the Order is abnormal, involves bad faith or for any other reason that is under the sole discretion of the Vendor. The Vendor also reserves the right to reject orders from any customer with whom the Vendor have an ongoing legal dispute regarding a prior order.

Place of Delivery

The place of Delivery shall be determined by the Customer within the Territory, under sanction to refuse the Order.

The Customer is exclusively responsible for any error in the Delivery due to a lack of indication contained in the Order.

Amount of Delivery Charges

The amount of Delivery Charges depends upon the amount of the Order and upon the Method of Delivery the Customer chooses. In any case, the amount of Delivery Charges shall be indicated to you before the Order Confirmation.

The Delivery Charges are free if the amount exceeds EUR 200,00.

Delivery Term

Delivery Terms are available for review on the Website. They may change depending on the availability of the Goods subject of the Order.

Delivery Terms are expressed in working days and correspond to an average time for preparing and shipping the Order to the Customer.

Delivery Terms shall begin to run at the Order Confirmation date.

Delays

In the event of delays in the Delivery, the Order is not cancelled. The Vendor shall inform the Customer by electronic mail that the delivery will take place later than what was contemplated by the Parties. You will be then entitled to decide whether to confirm or cancel your order and shall send to the Vendor a cancellation notice of the Order at service-client@olow.fr.

If the Order has not been shipped yet at the time the Vendor receives the cancellation notice, the Delivery is effectively cancelled and the Customer is reimbursed of the payment he/she made, within fifteen (15) days from the receipt of the cancellation notice.

If the Order has been shipped at the time the Vendor receives cancellation notice, the Customer is still entitled to cancel the order by refusing the Delivery. The Vendor shall then reimburse the Customer of the payment he/she made, within fifteen (15) days from receipt of the returned products in the same condition as they were sent and must have their original label. The return expenses remain at the cost of the Customer.

Tracking

The Customer can follow the track progress of his/her Order on his/her account on the Website. Regarding the delivery progress, the Customer shall contact the Company to obtain a tracker number, to follow the progress.

Prix et délais de livraison précis

Shipping cost

> 1 kg1 > 2 kg2 > 4kg
5.56.57

Delivery time

3-5 working days

Allemagne, Autriche, Belgique, Bulgarie, Chypre, Danemark, Espagne, Finlande, Grèce, Hongrie, Italie, Malte, Pays-Bas, Pologne, Portugal, République Tchèque, Suède, Ukraine

Shipping cost

> 2 kg2 > 4kg
9.511.5

Delivery time

4-7 working days

Andorre, Biélorussie, Croatie, Islande, Monaco, Norvège, Royaume-Uni, Russie, Suisse, Turquie

Shipping cost

> 2 kg2 > 4kg
9.511.5

Delivery time

5-8 working days

Bahamas, Canada, États-Unis, Mexique

Shipping cost

> 1.5 kg1.5 > 4kg
1519.5

Delivery time

5-9 working days

Argentine, Brésil, Chili

Shipping cost

€27

Delivery time

6-9 working days

Arabie Saoudite, Bahreïn, Chine, Corée du Sud, Émirats Arabes Unis, Hong-Kong, Indonésie, Israël, Japon, Malaisie, Qatar, Singapour, Taiwan

Shipping cost

€24

Delivery time

4-7 working days

Australie, Nouvelle-Zélande

Shipping cost

€27

Delivery time

6-10 working days

Returns

You have received your order but the product does not suit you?

You can return your products within 15 days of receiving your package, for any order.

The items must not have been worn, washed or damaged and must be returned in their original packaging, in perfect condition for resale.

How do I return my package from France?

To return your parcel, it is very simple :

  1. Go to “My account”, in the “My purchases” section,

  2. In the list of your orders, select your order,

  3. If your order is eligible for return, please tick each product you wish to return. If a product has been ordered in several copies, you can indicate the quantity to be returned.

  4. Indicate the reason for the return at the bottom of the order details and click on “Request a return”. You can track your return request in the “Returns” section of the “My purchases” section.

  5. Once your return request has been validated by our team, simply download the return form and place it in your package.

  6. Send your package to the address indicated on the return form.

Want to make a return request with a guest account?

It's very easy : contact us by email at service-client@olow.fr indicating your order number, the items you wish to return and whether you wish to request a refund, a credit note or an exchange.

The return costs are at the customer's expense (cost of shipping by the transporter chosen by the customer and any other related costs: customs duties, taxes, etc.).

How long does it take to get my money back once my package has been sent?

Refunds will be made within 10 days of receipt of your items and automatically to the account associated with the credit card used for payment or to the Paypal account used for payment.

Is it possible to return my item in the shop?

No, for all internet orders, returns can only be made to the address mentioned above.

What can I do if my item has a defect?

We take great care in the manufacture and finishing of our products. However, if you wish to report a manufacturing defect on a product, we invite you to contact our customer service by e-mail: service-client@olow.fr.

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Forgot your password ?
Need help?

How to order?

Please follow the following instructions in order to submit an Order:

  1. Visit the Website;

  2. Follow the instructions on the Website to place your orders and especially the instructions given to create a Customer account;

  3. Fulfil the Ordering form. After extended inactivity you may encounter an automatic cancellation of the Goods you submitted. You shall start a new Order of any Good and Service you wished to order;

  4. You shall check the Goods and Services you Order, and if necessary, please identify and correct the error;

  5. Confirm the Order, the Total Price as well as the All-Inclusive Price (the “Order Confirmation”);

  6. Follow the payment Website instructions in order to pay the All-Inclusive Price.

After you have submitted an order, the Customer receives by email and without delay a confirmation of his approval of the Order.

The Customer also receives by email and without delay, a receipt of the order sent electronically, regarding as a confirmation of the order (“Order Confirmation”).

The Customer receives electronically, the confirmation that the Goods have been dispatched.

The delivery shall take place at the location indicated by the Customer at the time of the Order.

Additionally, by undertaking these different steps to Order, the Customer accepts to strictly comply with this Agreement, in accordance with section 1316-1 of the French Civil Code.

The Vendor undertakes to deliver the Goods and Services subject of the Order Confirmation. In the event that a Good ordered is unavailable, the Vendor will promptly inform the Customer about this.

However, under section L.122-1 of the French Consumer Code, the Vendor reserves the right to cancel your Order if the Order is abnormal, involves bad faith or for any other reason that is under the sole discretion of the Vendor. The Vendor also reserves the right to reject orders from any customer with whom the Vendor have an ongoing legal dispute regarding a prior order.

Place of Delivery

The place of Delivery shall be determined by the Customer within the Territory, under sanction to refuse the Order.

The Customer is exclusively responsible for any error in the Delivery due to a lack of indication contained in the Order.

Amount of Delivery Charges

The amount of Delivery Charges depends upon the amount of the Order and upon the Method of Delivery the Customer chooses. In any case, the amount of Delivery Charges shall be indicated to you before the Order Confirmation.

The Delivery Charges are free if the amount exceeds EUR 200,00.

Delivery Term

Delivery Terms are available for review on the Website. They may change depending on the availability of the Goods subject of the Order.

Delivery Terms are expressed in working days and correspond to an average time for preparing and shipping the Order to the Customer.

Delivery Terms shall begin to run at the Order Confirmation date.

Delays

In the event of delays in the Delivery, the Order is not cancelled. The Vendor shall inform the Customer by electronic mail that the delivery will take place later than what was contemplated by the Parties. You will be then entitled to decide whether to confirm or cancel your order and shall send to the Vendor a cancellation notice of the Order at service-client@olow.fr.

If the Order has not been shipped yet at the time the Vendor receives the cancellation notice, the Delivery is effectively cancelled and the Customer is reimbursed of the payment he/she made, within fifteen (15) days from the receipt of the cancellation notice.

If the Order has been shipped at the time the Vendor receives cancellation notice, the Customer is still entitled to cancel the order by refusing the Delivery. The Vendor shall then reimburse the Customer of the payment he/she made, within fifteen (15) days from receipt of the returned products in the same condition as they were sent and must have their original label. The return expenses remain at the cost of the Customer.

Tracking

The Customer can follow the track progress of his/her Order on his/her account on the Website. Regarding the delivery progress, the Customer shall contact the Company to obtain a tracker number, to follow the progress.

Prix et délais de livraison précis

Shipping cost

> 1 kg1 > 2 kg2 > 4kg
5.56.57

Delivery time

3-5 working days

Allemagne, Autriche, Belgique, Bulgarie, Chypre, Danemark, Espagne, Finlande, Grèce, Hongrie, Italie, Malte, Pays-Bas, Pologne, Portugal, République Tchèque, Suède, Ukraine

Shipping cost

> 2 kg2 > 4kg
9.511.5

Delivery time

4-7 working days

Andorre, Biélorussie, Croatie, Islande, Monaco, Norvège, Royaume-Uni, Russie, Suisse, Turquie

Shipping cost

> 2 kg2 > 4kg
9.511.5

Delivery time

5-8 working days

Bahamas, Canada, États-Unis, Mexique

Shipping cost

> 1.5 kg1.5 > 4kg
1519.5

Delivery time

5-9 working days

Argentine, Brésil, Chili

Shipping cost

€27

Delivery time

6-9 working days

Arabie Saoudite, Bahreïn, Chine, Corée du Sud, Émirats Arabes Unis, Hong-Kong, Indonésie, Israël, Japon, Malaisie, Qatar, Singapour, Taiwan

Shipping cost

€24

Delivery time

4-7 working days

Australie, Nouvelle-Zélande

Shipping cost

€27

Delivery time

6-10 working days

Returns

You have received your order but the product does not suit you?

You can return your products within 15 days of receiving your package, for any order.

The items must not have been worn, washed or damaged and must be returned in their original packaging, in perfect condition for resale.

How do I return my package from France?

To return your parcel, it is very simple :

  1. Go to “My account”, in the “My purchases” section,

  2. In the list of your orders, select your order,

  3. If your order is eligible for return, please tick each product you wish to return. If a product has been ordered in several copies, you can indicate the quantity to be returned.

  4. Indicate the reason for the return at the bottom of the order details and click on “Request a return”. You can track your return request in the “Returns” section of the “My purchases” section.

  5. Once your return request has been validated by our team, simply download the return form and place it in your package.

  6. Send your package to the address indicated on the return form.

Want to make a return request with a guest account?

It's very easy : contact us by email at service-client@olow.fr indicating your order number, the items you wish to return and whether you wish to request a refund, a credit note or an exchange.

The return costs are at the customer's expense (cost of shipping by the transporter chosen by the customer and any other related costs: customs duties, taxes, etc.).

How long does it take to get my money back once my package has been sent?

Refunds will be made within 10 days of receipt of your items and automatically to the account associated with the credit card used for payment or to the Paypal account used for payment.

Is it possible to return my item in the shop?

No, for all internet orders, returns can only be made to the address mentioned above.

What can I do if my item has a defect?

We take great care in the manufacture and finishing of our products. However, if you wish to report a manufacturing defect on a product, we invite you to contact our customer service by e-mail: service-client@olow.fr.

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