Flair, the big brother of Bonnie & Clyde

4 MN

Flair, the big brother of Bonnie & Clyde

Located some meters further than his elder, Bonnie and Clyde, in the Main street to Besançon, Flair is the eclectic male shop of the Franche-Comté capital. In this second shop, Christophe Denniel wished to give a place more important for the discovery of new products. London, Paris, Berlin, Intuition crosses Europe in search of innovative brands, sometimes casual, street or chic.

FLAIR1

Hi Christophe, Bonnie & Clyde is your first shop, and you recently opened Flair; can you tell us a little about your story?

I started out as an advertising salesperson. I then continued in sales but in various fields. And after that, I was the manager of a shop, until the day I thought of opening my own shop in my partner’s one, Bonnie & Clyde. You see, in reality we’re two shops that share a doorstep but have two separate entrances. Once inside, the two are interconnecting. On my side I sell men and women’s ready-to-wear and shoes, and my partner sells jewellery, decoration, and accessories. There’s a really nice feel to everything, but we were beginning to lack space. We couldn’t showcase everything we wanted in the men’s collection. And that’s why we decided to open up a new shop: Flair, which opened barely six months ago.

You didn’t exactly fall into this profession randomly then, if you began as a salesperson?

That’s true, I’m still selling, and I have to say clothes have always attracted me, without necessarily having been born into the business. My parents weren’t salespersons nor worked in fashion. One day, I simply thought to myself that there were goods available in other towns but not in ours, Besançon. That’s how I got into it.

Was it important to you to offer Besançon an alternative to “mass shopping” via a more cosy, welcoming concept store?

I think that today we’re confronted by the obligation, but also the desire, to develop more interactive shops where more stuff can be found. We offer candles, decoration, beauty products, watches, sunglasses, but also shoes and clothes. This obligations stems from the fact that we have to develop what we sell in order to entice the customers. And even more so today with the Internet, which is direct competition, and to face up to bigger creators.

FLAIR2

Have you considered developing an e-shop?

Not yet, but it won’t be long. It’s in the works. Two months from now it should be ready. We’re still doing things the old-fashioned way. For example, every single day we jot down on a piece of paper the sales we made, and our loyalty cards are handmade! We’re finally going to work with computers in 2015! But to go back to the e-shop, we’ll be joining both shops Bonnie & Clyde and Flair under one website, Bonnie & Clyde.

What made you want to distribute OLOW in Flair?

The product, the way OLOW works on its t-shirts, its shirts. I also like OLOW’s mindset, which can be felt in the communications, in every single collection’s theme. I first discovered OLOW in one of my rivals’ shop that has now closed, and I have to say I’d been coveting the brand for a very long time. Beautiful prints, made in Portugal, great ideas, I’m particularly referring to the “Planchettes” exhibition; all these factors made me choose OLOW.

In general, what do you expect from small brands?

Stability, the quality of the goods, and being able to keep up with what’s in, which is always the hardest, and all the while staying true to the brand’s state of mind.

FLAIR3

FLAIR4

How do you fill your closets at Flair?

It’s all a question of personal taste in the beginning. But this can be avoided. Now that I know my Besançon customer base better, I work according to their expectations. Sometimes there’s stuff I’d like to go with but that I avoid because we’re in a specific region and the risk is too high.

How would you define the Besançon clientele?

Slightly behind (laughs). No, I’m being mean. Our aim is to stimulate them. That’s why we set up shop in a top location and especially in a place where people wouldn’t necessarily expect us. When you see the area, you wouldn’t think that the OLOW clientele would shop there, for example. We’re trying to bring something new there. We play hip-hop in the shop; we really want to show people that there are real alternatives to classic brands, that often offer a superior quality and unusual products.

Talking about hip-hop, what are you listening to at Flair?

Right now I’m listening to a Soullance album. We listen to a lot of different stuff, Reejie Snow, Taku, Flying Lotus. Something completely different, I went to an Arthur H concert the other day. I really like his persona, his world, he has integrity, he’s authentic, there are no tricks. In any case, his values have a lot in common with OLOW’s.

FLAIR5

Thank you to Christophe. You can visit Flair, at 78 Grande Rue in Besançon.

Find Flair on Facebook and Instagram.

– P.L –

Interview réalisée par Valentin Porcher
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Please follow the following instructions in order to submit an Order:

  1. Visit the Website;

  2. Follow the instructions on the Website to place your orders and especially the instructions given to create a Customer account;

  3. Fulfil the Ordering form. After extended inactivity you may encounter an automatic cancellation of the Goods you submitted. You shall start a new Order of any Good and Service you wished to order;

  4. You shall check the Goods and Services you Order, and if necessary, please identify and correct the error;

  5. Confirm the Order, the Total Price as well as the All-Inclusive Price (the “Order Confirmation”);

  6. Follow the payment Website instructions in order to pay the All-Inclusive Price.

After you have submitted an order, the Customer receives by email and without delay a confirmation of his approval of the Order.

The Customer also receives by email and without delay, a receipt of the order sent electronically, regarding as a confirmation of the order (“Order Confirmation”).

The Customer receives electronically, the confirmation that the Goods have been dispatched.

The delivery shall take place at the location indicated by the Customer at the time of the Order.

Additionally, by undertaking these different steps to Order, the Customer accepts to strictly comply with this Agreement, in accordance with section 1316-1 of the French Civil Code.

The Vendor undertakes to deliver the Goods and Services subject of the Order Confirmation. In the event that a Good ordered is unavailable, the Vendor will promptly inform the Customer about this.

However, under section L.122-1 of the French Consumer Code, the Vendor reserves the right to cancel your Order if the Order is abnormal, involves bad faith or for any other reason that is under the sole discretion of the Vendor. The Vendor also reserves the right to reject orders from any customer with whom the Vendor have an ongoing legal dispute regarding a prior order.

Free delivery and exchange offered

For orders over €120, delivery is free.

Returns are free from France thanks to our prepaid label.

Prices and delivery times

Shipping cost

Collection points: €5

Home delivery with signature: 7.5€

Free delivery for orders over 120€

Delivery time

2-4 working days

Allemagne, Autriche, Belgique, Bulgarie, Chypre, Danemark, Espagne, Finlande, Grèce, Hongrie, Italie, Malte, Pays-Bas, Pologne, Portugal, République Tchèque, Suède, Ukraine

Shipping cost

Home delivery: €9.5

Free delivery for orders over 120€.

Delivery time

4-7 working days

Andorre, Biélorussie, Croatie, Islande, Monaco, Norvège, Russie, Turquie

Shipping cost

Home delivery: €18

Free delivery for orders over €120

Delivery time

5-8 working days

Returns

You have received your order but the product does not suit you?

You can return your products within 15 days of receiving your package, for any order.

For the festive season, the deadlines are extended to 30 days.

The items must not have been worn, washed or damaged and must be returned in their original packaging, in perfect condition for resale.

How do I return my package from France?

Return shipping from France is free via Mondial Relay.

To return your parcel, it is very simple :

  1. Go to “My account”, in the “My purchases” section,

  2. In the list of your orders, select your order,

  3. If your order is eligible for return, please tick each product you wish to return. If a product has been ordered in several copies, you can indicate the quantity to be returned.

  4. Indicate the reason for the return at the bottom of the order details and click on “Request a return”. You can track your return request in the “Returns” section of the “My purchases” section.

  5. Once your return request has been validated by our team, all you have to do is stick your pre-paid label (provided at the time of delivery) on the package, insert the completed returns form in the parcel and drop it off at a Mondial Relay point.

How can I return my package (International online returns)

International return packages are at the customer’s expense (including cost of shipment by the chosen carrier, customs & duties, taxes, etc.)

To return your parcel, it is very simple :

  1. Go to “My account”, in the “My purchases” section,

  2. In the list of your orders, select your order,

  3. If your order is eligible for return, please tick each product you wish to return. If a product has been ordered in several copies, you can indicate the quantity to be returned.

  4. Indicate the reason for the return at the bottom of the order details and click on “Request a return”. You can track your return request in the “Returns” section of the “My purchases” section.

  5. Once your return request has been validated by our team, simply download the return form and place it in your package. 

  6. Send your package to the address indicated on the return form.

Want to make a return request with a guest account?

It's very easy : contact us by email at service-client@olow.fr indicating your order number, the items you wish to return and whether you wish to request a refund, a credit note or an exchange.

How long does it take to get my money back once my package has been sent?

Refunds will be made within 10 days of receipt of your items and automatically to the account associated with the credit card used for payment or to the Paypal account used for payment.

Is it possible to return my item in the shop?

No, for all internet orders, returns can only be made to the address mentioned above.

What can I do if my item has a defect?

We take great care in the manufacture and finishing of our products. However, if you wish to report a manufacturing defect on a product, we invite you to contact our customer service by e-mail: service-client@olow.fr.

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Need help?

How to order?

Please follow the following instructions in order to submit an Order:

  1. Visit the Website;

  2. Follow the instructions on the Website to place your orders and especially the instructions given to create a Customer account;

  3. Fulfil the Ordering form. After extended inactivity you may encounter an automatic cancellation of the Goods you submitted. You shall start a new Order of any Good and Service you wished to order;

  4. You shall check the Goods and Services you Order, and if necessary, please identify and correct the error;

  5. Confirm the Order, the Total Price as well as the All-Inclusive Price (the “Order Confirmation”);

  6. Follow the payment Website instructions in order to pay the All-Inclusive Price.

After you have submitted an order, the Customer receives by email and without delay a confirmation of his approval of the Order.

The Customer also receives by email and without delay, a receipt of the order sent electronically, regarding as a confirmation of the order (“Order Confirmation”).

The Customer receives electronically, the confirmation that the Goods have been dispatched.

The delivery shall take place at the location indicated by the Customer at the time of the Order.

Additionally, by undertaking these different steps to Order, the Customer accepts to strictly comply with this Agreement, in accordance with section 1316-1 of the French Civil Code.

The Vendor undertakes to deliver the Goods and Services subject of the Order Confirmation. In the event that a Good ordered is unavailable, the Vendor will promptly inform the Customer about this.

However, under section L.122-1 of the French Consumer Code, the Vendor reserves the right to cancel your Order if the Order is abnormal, involves bad faith or for any other reason that is under the sole discretion of the Vendor. The Vendor also reserves the right to reject orders from any customer with whom the Vendor have an ongoing legal dispute regarding a prior order.

Free delivery and exchange offered

For orders over €120, delivery is free.

Returns are free from France thanks to our prepaid label.

Prices and delivery times

Shipping cost

Collection points: €5

Home delivery with signature: 7.5€

Free delivery for orders over 120€

Delivery time

2-4 working days

Allemagne, Autriche, Belgique, Bulgarie, Chypre, Danemark, Espagne, Finlande, Grèce, Hongrie, Italie, Malte, Pays-Bas, Pologne, Portugal, République Tchèque, Suède, Ukraine

Shipping cost

Home delivery: €9.5

Free delivery for orders over 120€.

Delivery time

4-7 working days

Andorre, Biélorussie, Croatie, Islande, Monaco, Norvège, Russie, Turquie

Shipping cost

Home delivery: €18

Free delivery for orders over €120

Delivery time

5-8 working days

Returns

You have received your order but the product does not suit you?

You can return your products within 15 days of receiving your package, for any order.

For the festive season, the deadlines are extended to 30 days.

The items must not have been worn, washed or damaged and must be returned in their original packaging, in perfect condition for resale.

How do I return my package from France?

Return shipping from France is free via Mondial Relay.

To return your parcel, it is very simple :

  1. Go to “My account”, in the “My purchases” section,

  2. In the list of your orders, select your order,

  3. If your order is eligible for return, please tick each product you wish to return. If a product has been ordered in several copies, you can indicate the quantity to be returned.

  4. Indicate the reason for the return at the bottom of the order details and click on “Request a return”. You can track your return request in the “Returns” section of the “My purchases” section.

  5. Once your return request has been validated by our team, all you have to do is stick your pre-paid label (provided at the time of delivery) on the package, insert the completed returns form in the parcel and drop it off at a Mondial Relay point.

How can I return my package (International online returns)

International return packages are at the customer’s expense (including cost of shipment by the chosen carrier, customs & duties, taxes, etc.)

To return your parcel, it is very simple :

  1. Go to “My account”, in the “My purchases” section,

  2. In the list of your orders, select your order,

  3. If your order is eligible for return, please tick each product you wish to return. If a product has been ordered in several copies, you can indicate the quantity to be returned.

  4. Indicate the reason for the return at the bottom of the order details and click on “Request a return”. You can track your return request in the “Returns” section of the “My purchases” section.

  5. Once your return request has been validated by our team, simply download the return form and place it in your package. 

  6. Send your package to the address indicated on the return form.

Want to make a return request with a guest account?

It's very easy : contact us by email at service-client@olow.fr indicating your order number, the items you wish to return and whether you wish to request a refund, a credit note or an exchange.

How long does it take to get my money back once my package has been sent?

Refunds will be made within 10 days of receipt of your items and automatically to the account associated with the credit card used for payment or to the Paypal account used for payment.

Is it possible to return my item in the shop?

No, for all internet orders, returns can only be made to the address mentioned above.

What can I do if my item has a defect?

We take great care in the manufacture and finishing of our products. However, if you wish to report a manufacturing defect on a product, we invite you to contact our customer service by e-mail: service-client@olow.fr.

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