ITW – “An inspirational place in Brugge…”

3 MN

ITW – “An inspirational place in Brugge…”

In the country of beer and chocolate, Thomas created a space between a concept-store and an art gallery, a true oasis of freshness and clean lines. As its name suggests, Fresh offers a carefully selected collection of men and womenswear, jewellery and other works of art. Thomas, who started this whole project, insists on working with local businesses, producers and artists in order to foster true emulation between the various city players, offering great opportunities to the residents of Bruges.

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Crédit photo : Karen Vandenberghe

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Hi Thomas! What made you want to launch Fresh? Is it something you always wanted to do?

Hi Marion! I wanted to do something on my own after having worked as a marketing specialist for a supermarket chain in Brussels for a couple of years. I found the work very demanding and also restrictive on my creativity.

I looked back on my “career” and found that the only time I was a 100% happy with my job, was when I was working in a clothing store here in Bruges. I love making people feel good about themselves, especially when I can handpick the styles they’re going to be wearing.

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How would you describe the Fresh ethos? What did you want to bring to Bruges by setting up shop here?

Fresh is more than a clothing store. Of course clothes are the main thing, but I really like working together with local artists of all kinds. We sell handmade jewellery, pins, patches, bowties, … from local artists and artisans. I also try to work closely with the local businesses, clothing stores & bars alike, to make a more lively scene.

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Your selection is specialized, but also mixed; how do you define the men/womenswear ratio each season?

I always try to do 50/50. I want to be able to give as much choice to men and women alike. It limits the budget for both, but it makes sure you choose every piece with care.

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You make it a point of honour of choosing Scandinavian-inspired brands, so why OLOW and how did you discover the brand?

It wasn’t really my intention to go for, as you put it “Scandinavian-inspired brands”. It came almost as a coincidence. OLOW is a big part of my selection because its identity comes really close to the values I set out for the shop; promoting of artists and their art, playfulness, sense of community, …  

And of course the OLOW styles mix really well with the more sober, low key elements you would find in Scandinavian inspired brands.

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Fresh is also a place where various events are organised; what is the concept of these events exactly?

Every 2-3 months we have a late-night opening and we show the work of a local artist. We’ve had a tattoo artist, a music photographer, a couple of painters,… At the end of this month we’re having another artist who paints and draws on jackets.

We’ve also participated in cultural events organised by others, making the shop a venue for music and performance.

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Like at OLOW, you are very fond of art; how do you go about highlighting this?

I try to incorporate it in everything I do. I love to give (young) artists the chance to show their work in a more informal setting, but I also support local artists and artists from all over the world by selling their pins & patches.  

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E-commerce seems to be the present and future of sales; have you ever thought of opening an e-shop one day?

Of course. For now I’m perfectly happy just running my shop. I do it alone, so there’s not much room for extra work.

 

I know that Bruges is the city of chocolate and beer! But could you give us a few shopping addresses?

For sure!

Leeloo (Young and funky fashion for boys & girls)

Sint-Jakobsstraat 19, 8000 Brugge

Ruth (High end womens boutique)

Sint-Jakobsstraat 55, 8000 Brugge

Twee meisjes (mid range for women & girls)

Sint-Jakobsstraat 61, 8000 Brugge

Goûts et Couleurs (Interior design shop)

Ezelstraat 5, 8000 Brugge

Mais Oui (Fair fashion for women + design)

Academiestraat 12, 8000 Brugge

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• More info about Fresh on his website, Facebook page and Instagram page !

 

Photo credit (shop) : Lori Vandyck

Interview réalisée par Marion Bureau
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  2. Follow the instructions on the Website to place your orders and especially the instructions given to create a Customer account;

  3. Fulfil the Ordering form. After extended inactivity you may encounter an automatic cancellation of the Goods you submitted. You shall start a new Order of any Good and Service you wished to order;

  4. You shall check the Goods and Services you Order, and if necessary, please identify and correct the error;

  5. Confirm the Order, the Total Price as well as the All-Inclusive Price (the “Order Confirmation”);

  6. Follow the payment Website instructions in order to pay the All-Inclusive Price.

After you have submitted an order, the Customer receives by email and without delay a confirmation of his approval of the Order.

The Customer also receives by email and without delay, a receipt of the order sent electronically, regarding as a confirmation of the order (“Order Confirmation”).

The Customer receives electronically, the confirmation that the Goods have been dispatched.

The delivery shall take place at the location indicated by the Customer at the time of the Order.

Additionally, by undertaking these different steps to Order, the Customer accepts to strictly comply with this Agreement, in accordance with section 1316-1 of the French Civil Code.

The Vendor undertakes to deliver the Goods and Services subject of the Order Confirmation. In the event that a Good ordered is unavailable, the Vendor will promptly inform the Customer about this.

However, under section L.122-1 of the French Consumer Code, the Vendor reserves the right to cancel your Order if the Order is abnormal, involves bad faith or for any other reason that is under the sole discretion of the Vendor. The Vendor also reserves the right to reject orders from any customer with whom the Vendor have an ongoing legal dispute regarding a prior order.

Free delivery and exchange offered

For orders over €120, delivery is free.

Returns are free from France thanks to our prepaid label.

Prices and delivery times

Shipping cost

Collection points: €5

Home delivery with signature: 7.5€

Free delivery for orders over 120€

Delivery time

2-4 working days

Allemagne, Autriche, Belgique, Bulgarie, Chypre, Danemark, Espagne, Finlande, Grèce, Hongrie, Italie, Malte, Pays-Bas, Pologne, Portugal, République Tchèque, Suède, Ukraine

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Home delivery: €9.5

Free delivery for orders over 120€.

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4-7 working days

Andorre, Biélorussie, Croatie, Islande, Monaco, Norvège, Russie, Turquie

Shipping cost

Home delivery: €18

Free delivery for orders over €120

Delivery time

5-8 working days

Returns

You have received your order but the product does not suit you?

You can return your products within 15 days of receiving your package, for any order.

For the festive season, the deadlines are extended to 30 days.

The items must not have been worn, washed or damaged and must be returned in their original packaging, in perfect condition for resale.

How do I return my package from France?

Return shipping from France is free via Mondial Relay.

To return your parcel, it is very simple :

  1. Go to “My account”, in the “My purchases” section,

  2. In the list of your orders, select your order,

  3. If your order is eligible for return, please tick each product you wish to return. If a product has been ordered in several copies, you can indicate the quantity to be returned.

  4. Indicate the reason for the return at the bottom of the order details and click on “Request a return”. You can track your return request in the “Returns” section of the “My purchases” section.

  5. Once your return request has been validated by our team, all you have to do is stick your pre-paid label (provided at the time of delivery) on the package, insert the completed returns form in the parcel and drop it off at a Mondial Relay point.

How can I return my package (International online returns)

International return packages are at the customer’s expense (including cost of shipment by the chosen carrier, customs & duties, taxes, etc.)

To return your parcel, it is very simple :

  1. Go to “My account”, in the “My purchases” section,

  2. In the list of your orders, select your order,

  3. If your order is eligible for return, please tick each product you wish to return. If a product has been ordered in several copies, you can indicate the quantity to be returned.

  4. Indicate the reason for the return at the bottom of the order details and click on “Request a return”. You can track your return request in the “Returns” section of the “My purchases” section.

  5. Once your return request has been validated by our team, simply download the return form and place it in your package. 

  6. Send your package to the address indicated on the return form.

Want to make a return request with a guest account?

It's very easy : contact us by email at service-client@olow.fr indicating your order number, the items you wish to return and whether you wish to request a refund, a credit note or an exchange.

How long does it take to get my money back once my package has been sent?

Refunds will be made within 10 days of receipt of your items and automatically to the account associated with the credit card used for payment or to the Paypal account used for payment.

Is it possible to return my item in the shop?

No, for all internet orders, returns can only be made to the address mentioned above.

What can I do if my item has a defect?

We take great care in the manufacture and finishing of our products. However, if you wish to report a manufacturing defect on a product, we invite you to contact our customer service by e-mail: service-client@olow.fr.

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Need help?

How to order?

Please follow the following instructions in order to submit an Order:

  1. Visit the Website;

  2. Follow the instructions on the Website to place your orders and especially the instructions given to create a Customer account;

  3. Fulfil the Ordering form. After extended inactivity you may encounter an automatic cancellation of the Goods you submitted. You shall start a new Order of any Good and Service you wished to order;

  4. You shall check the Goods and Services you Order, and if necessary, please identify and correct the error;

  5. Confirm the Order, the Total Price as well as the All-Inclusive Price (the “Order Confirmation”);

  6. Follow the payment Website instructions in order to pay the All-Inclusive Price.

After you have submitted an order, the Customer receives by email and without delay a confirmation of his approval of the Order.

The Customer also receives by email and without delay, a receipt of the order sent electronically, regarding as a confirmation of the order (“Order Confirmation”).

The Customer receives electronically, the confirmation that the Goods have been dispatched.

The delivery shall take place at the location indicated by the Customer at the time of the Order.

Additionally, by undertaking these different steps to Order, the Customer accepts to strictly comply with this Agreement, in accordance with section 1316-1 of the French Civil Code.

The Vendor undertakes to deliver the Goods and Services subject of the Order Confirmation. In the event that a Good ordered is unavailable, the Vendor will promptly inform the Customer about this.

However, under section L.122-1 of the French Consumer Code, the Vendor reserves the right to cancel your Order if the Order is abnormal, involves bad faith or for any other reason that is under the sole discretion of the Vendor. The Vendor also reserves the right to reject orders from any customer with whom the Vendor have an ongoing legal dispute regarding a prior order.

Free delivery and exchange offered

For orders over €120, delivery is free.

Returns are free from France thanks to our prepaid label.

Prices and delivery times

Shipping cost

Collection points: €5

Home delivery with signature: 7.5€

Free delivery for orders over 120€

Delivery time

2-4 working days

Allemagne, Autriche, Belgique, Bulgarie, Chypre, Danemark, Espagne, Finlande, Grèce, Hongrie, Italie, Malte, Pays-Bas, Pologne, Portugal, République Tchèque, Suède, Ukraine

Shipping cost

Home delivery: €9.5

Free delivery for orders over 120€.

Delivery time

4-7 working days

Andorre, Biélorussie, Croatie, Islande, Monaco, Norvège, Russie, Turquie

Shipping cost

Home delivery: €18

Free delivery for orders over €120

Delivery time

5-8 working days

Returns

You have received your order but the product does not suit you?

You can return your products within 15 days of receiving your package, for any order.

For the festive season, the deadlines are extended to 30 days.

The items must not have been worn, washed or damaged and must be returned in their original packaging, in perfect condition for resale.

How do I return my package from France?

Return shipping from France is free via Mondial Relay.

To return your parcel, it is very simple :

  1. Go to “My account”, in the “My purchases” section,

  2. In the list of your orders, select your order,

  3. If your order is eligible for return, please tick each product you wish to return. If a product has been ordered in several copies, you can indicate the quantity to be returned.

  4. Indicate the reason for the return at the bottom of the order details and click on “Request a return”. You can track your return request in the “Returns” section of the “My purchases” section.

  5. Once your return request has been validated by our team, all you have to do is stick your pre-paid label (provided at the time of delivery) on the package, insert the completed returns form in the parcel and drop it off at a Mondial Relay point.

How can I return my package (International online returns)

International return packages are at the customer’s expense (including cost of shipment by the chosen carrier, customs & duties, taxes, etc.)

To return your parcel, it is very simple :

  1. Go to “My account”, in the “My purchases” section,

  2. In the list of your orders, select your order,

  3. If your order is eligible for return, please tick each product you wish to return. If a product has been ordered in several copies, you can indicate the quantity to be returned.

  4. Indicate the reason for the return at the bottom of the order details and click on “Request a return”. You can track your return request in the “Returns” section of the “My purchases” section.

  5. Once your return request has been validated by our team, simply download the return form and place it in your package. 

  6. Send your package to the address indicated on the return form.

Want to make a return request with a guest account?

It's very easy : contact us by email at service-client@olow.fr indicating your order number, the items you wish to return and whether you wish to request a refund, a credit note or an exchange.

How long does it take to get my money back once my package has been sent?

Refunds will be made within 10 days of receipt of your items and automatically to the account associated with the credit card used for payment or to the Paypal account used for payment.

Is it possible to return my item in the shop?

No, for all internet orders, returns can only be made to the address mentioned above.

What can I do if my item has a defect?

We take great care in the manufacture and finishing of our products. However, if you wish to report a manufacturing defect on a product, we invite you to contact our customer service by e-mail: service-client@olow.fr.

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